Asst Manager / Manager (Volunteer Operations and Programme Manageme, VCE)nt

Care Corner; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Care Corner is seeking an Assistant Manager / Manager (AAYS Programme Lead) to oversee the AAYS Scheme. You will plan, implement and monitor activities, ensuring efficient operations and service excellence.

You will also manage budgets, governance, and stakeholder engagement across government, corporate, and community partners. You will lead volunteer management and engagement efforts, strengthen the Volunteer Management Framework, and drive continuous improvements in processes and user

Qualifications

• At least 5 years of relevant experience in programme management or volunteer management.
• Experience leading and supervising teams (3+ years).
• Strong coordination, governance, and financial reporting skills.

Responsibilities

• Lead planning, implementation, monitoring and evaluation of the AAYS Scheme.
• Oversee day-to-day operations and service delivery with high standards.
• Manage budgets, procurement and financial reporting.
• Oversee administration and improvements of CAS Web & Mobile App and Volunteer Management System.
• Engage with government agencies, law enforcement and community partners.
• Drive organisation-wide volunteer initiatives and engagement strategies.
• Analyse performance data to inform decisions and plan improvements.

Skills

Programme management

Volunteer management

Budget planning

Stakeholder engagement

Leadership & supervision

Governance & risk management

Analytical thinking

Communication & presentation

Tools

Call Activation System (CAS) Web & Mobile App

Volunteer Management System

Job description

Assistant Manager / Manager (AAYS Programme Lead)

Roles & Requirements: AAYS Programme Lead & Management: Lead the overall planning, implementation, monitoring and evaluation of the Appropriate Adults for Young Suspects (AAYS) Scheme. Ensure the effective and efficient day-to-day operations of the programme, maintaining high standards of service delivery and operational readiness. Develop and implement programme strategies, annual work plans and key performance indicators in alignment with organisational goals and stakeholder expectations. Oversee programme budgets, resource allocation, procurement and financial reporting to ensure prudent stewardship of resources. Oversee the administration, enhancement and continuous review of the Call Activation System (CAS) Web and Mobile App along with the Volunteer Management System in Care Corner, ensuring that system functionalities, user experience and operational processes remain aligned with programme needs. Lead programme audits, governance reviews and risk management processes, ensuring compliance with organisational policies and funding requirements. Work closely with government agencies, law enforcement stakeholders and community partners to ensure the successful delivery and sustainability of the AAYS Scheme. Volunteer Management & Operations Lead and strengthen organisation-wide volunteer management, engagement and development efforts in accordance with Care Corner's Volunteer Management Framework. Lead and actively participate in volunteer and community engagement operations, maintaining a strong understanding of ground processes and volunteer experiences to drive operational improvements, service excellence and organisational outcomes Work closely with Head, Volunteer & Community Engagement to drive organisation-wide volunteer initiatives, strategic partnerships and engagement opportunities that enhance volunteer participation, strengthen community impact and build organisational capacity. Monitor and analyse volunteer, operational and programme performance data to inform decision-making, improve volunteer experiences and support strategic planning. Oversee operational planning, coordination, and administration for volunteer operations across the organization. Foster collaboration across internal teams and external stakeholders to strengthen volunteer involvement, community engagement and organizational outcomes Oversee the effective use, maintenance, and continuous improvement of volunteer management systems. Requirement: At least 5 years of relevant experience in programme management, volunteer management or related fields. At least 3 years of direct experience leading and supervising teams, with the ability to coach, develop and manage staff performance. Ability to contribute effectively as an individual contributor in a fast-paced environment Strong programme and operational management skills, with experience overseeing service delivery, budgets, governance and risk management. Experience in stakeholder engagement and partnership management across government, corporate and community sectors with the ability to build collaborative relationships across multiple sectors. Strong facilitation, communication and presentation skills, with the ability to engage diverse audiences and stakeholders. Be an effective conduit of information and collaboration between management, staff, volunteers, partners and external stakeholders. Strong analytical and problem-solving skills, with attention to detail and continuous improvement.

About Care Corner

At Care Corner, we believe in uplifting lives and strengthening communities with compassion and care. Since 1981, we’ve been a trusted non-profit organisation providing social and health care services to those in need. With more than 45 service points around Singapore, we support children and youths with needs, families in crisis, vulnerable seniors, and individuals facing mental health challenges. Our work spans all life stages, offering holistic, person-centred care. What drives us is purpose—and we’re looking for passionate people to join us. Whether you're working directly with our service users, or supporting our corporate functions, you’ll play a part in creating meaningful, lasting impact. At Care Corner, you’ll find a supportive team, opportunities to grow, and a shared mission that inspires. If you’re ready to make a real difference, your journey starts here.