Asst Manager / Manager (Volunteer Operations and Programme Manageme, VCE)nt

CareCorner; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Care Corner in Singapore seeks an Assistant Manager/Manager to lead the AAYS Programme. You will plan, implement, monitor and evaluate the AAYS Scheme, ensuring operational readiness and delivering high-quality services.

You will develop strategic work plans, KPIs, manage budgets and oversee system tools (CAS Web/Mobile App, Volunteer Management System) while coordinating with government and community partners to ensure sustainability and impact.

Qualifications

• At least 5 years of relevant experience in programme management, volunteer management or related fields.
• Experience in leading and supervising teams for at least 3 years.
• Ability to contribute as an individual contributor in a fast-paced environment.
• Strong programme and operational management skills with budgets, governance and risk management experience.
• Experience engaging with government, corporate and community stakeholders.

Responsibilities

• Lead the planning, implementation, monitoring and evaluation of the AAYS Scheme.
• Oversee day-to-day operations and service delivery with high standards.
• Develop programme strategies, work plans and KPIs aligned with goals.
• Oversee budgets, procurement and financial reporting for prudent stewardship.
• Manage the Call Activation System (CAS) Web/Mobile App and Volunteer Management System.
• Lead audits, governance reviews and risk management for compliance.
• Collaborate with government agencies, law enforcement and partners for sustainability.
• Strengthen volunteer management and engagement across the organisation.
• Monitor performance data to inform decisions and strategic planning.

Skills

Programme management

Volunteer management

Team leadership

Stakeholder engagement

Communication skills

Governance & risk

Job description

Assistant Manager / Manager (AAYS Programme Lead)

Roles & Requirements:

AAYS Programme Lead & Management:

• Lead the overall planning, implementation, monitoring and evaluation of the Appropriate Adults for Young Suspects (AAYS) Scheme.


• Ensure the effective and efficient day-to-day operations of the programme, maintaining high standards of service delivery and operational readiness.


• Develop and implement programme strategies, annual work plans and key performance indicators in alignment with organisational goals and stakeholder expectations.


• Oversee programme budgets, resource allocation, procurement and financial reporting to ensure prudent stewardship of resources.


• Oversee the administration, enhancement and continuous review of the Call Activation System (CAS) Web and Mobile App along with the Volunteer Management System in Care Corner, ensuring that system functionalities, user experience and operational processes remain aligned with programme needs.


• Lead programme audits, governance reviews and risk management processes, ensuring compliance with organisational policies and funding requirements.


• Work closely with government agencies, law enforcement stakeholders and community partners to ensure the successful delivery and sustainability of the AAYS Scheme.

Volunteer Management & Operations

• Lead and strengthen organisation-wide volunteer management, engagement and development efforts in accordance with Care Corner’s Volunteer Management Framework.


• Lead and actively participate in volunteer and community engagement operations, maintaining a strong understanding of ground processes and volunteer experiences to drive operational improvements, service excellence and organisational outcomes


• Work closely with Head, Volunteer & Community Engagement to drive organisation-wide volunteer initiatives, strategic partnerships and engagement opportunities that enhance volunteer participation, strengthen community impact and build organisational capacity.


• Monitor and analyse volunteer, operational and programme performance data to inform decision-making, improve volunteer experiences and support strategic planning.


• Oversee operational planning, coordination, and administration for volunteer operations across the organization.


• Foster collaboration across internal teams and external stakeholders to strengthen volunteer involvement, community engagement and organizational outcomes


• Oversee the effective use, maintenance, and continuous improvement of volunteer management systems.

Requirement:

• At least 5 years of relevant experience in programme management, volunteer
  management or related fields.


• At least 3 years of direct experience leading and supervising teams, with the
  ability to coach, develop and manage staff performance.


• Ability to contribute effectively as an individual contributor in a fast-paced environment


• Strong programme and operational management skills, with experience
  overseeing service delivery, budgets, governance and risk management.


• Experience in stakeholder engagement and partnership management across
  government, corporate and community sectors with the ability to build
  collaborative relationships across multiple sectors.


• Strong facilitation, communication and presentation skills, with the ability to
  engage diverse audiences and stakeholders.


• Be an effective conduit of information and collaboration between management,
  staff, volunteers, partners and external stakeholders.


• Strong analytical and problem-solving skills, with attention to detail and continuous improvement.