Job Description
- Incident Management: Respond to managed security technologies' fault alerts and/or customer escalation. This includes performing incident/problem escalation within SLA to internal technical teams or external product vendor until resolution.
- Troubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues.
- Patch Management: Plan and apply regular updates to mitigate vulnerabilities and maintain system compliance.
- Service and Change Requests: Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
- System Monitoring: Continuously monitor security systems and perform regular health checks and tasks to ensure operational effectiveness.
- Collaboration: Work closely with IT and cybersecurity teams for reporting and to enhance security measures into ongoing operations.
- Proactive Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture.
- Compliance: Ensure adherence to security standards and develop / update comprehensive documentation and guides
Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
- 1-5 years of experience in IT or cybersecurity roles.
- Knowledge in AWS cloud native security tools and services such as AWS IAM, Firewall/WAF, GuardDuty, KMS etc.
- Practical working expertise with one or more of the following technologies: Imperva DAM, Cyberark, Trend Micro Cloud One, Web Gateway (i.e. McAfee) and AquaSec, Tenable
- Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and Firewalls (e.g. Checkpoint, Fortigate)
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Due to project sensitivity, we can only consider Singapore Citizen
Additional Information
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.