Associate Security Operation Engineer at Ensign Infosecurity

Ensign Infosecurity; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Ensign Infosecurity in Singapore is hiring an Associate Security Operation Engineer for a full-time on-site role. This position offers opportunities for career growth within a 24/7 security operations environment.

You will support end users, manage incidents, and assist with change requests and system monitoring, with 12-hour shifts. Diploma or degree in IT is required, along with solid communication skills and a service mindset.

Qualifications

• Diploma or degree in IT or related discipline.
• Good knowledge in End User Support.
• Knowledge in Networking and/or Cyber Security is preferred.
• Strong written and verbal communication.
• Meticulous self-starter with a service mindset.

Responsibilities

• Provide day-to-day end user support of a Secure Service Edge solution.
• Ensure incidents and inquiries are tracked, escalated and closed.
• Perform incident management, troubleshooting and resolution per SLA.
• Escalate incidents to L2 or vendor support when required.
• Raise Change Requests for configuration changes.
• Manage agent software upgrades and rollout.
• Process and fulfill Service Requests per SLA.
• Monitor health of the solution.
• Monitor and respond to system alerts.
• Work with Operations Lead to ensure tasks are executed.
• Maintain operational documentation of changes.

Skills

End User Support

Networking/Cyber Security

Communication skills

Education

Diploma or Degree in Information Technology

Job description

Apply for Associate Security Operation Engineer at Ensign Infosecurity in SG. This Full time on site position offers great opportunities for career growth. Ensign is hiring !

Responsibilities

• Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations
• Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure
• Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA
• Escalate incidents to L2 engineer or vendor support when required
• Raise Change Requests for configuration changes
• Manage agent software upgrades and rollout
• Process and fulfill Service Requests in accordance with SLA
• Monitor health of the solution
• Monitor and respond to system alerts
• Work closely with Operation Lead to ensure tasks are executed
• Maintain existing operational documentation to ensure that changes are captured

Requirements

• Diploma or Degree in Information Technology or related discipline
• Good knowledge in End User Support
• Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred
• Ability to communicate effectively in writing and verbally
• Meticulous self-starter and problem solver with a service mindset

Working Conditions

Able to perform 12-hour shift duties at client sites

Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am