Identity & Access Security Ops Engineer - Onsite/Remote

ensign infosecurity (cybersecurity) pte. ltd.; Singapore; Hybrid; SGD 85,000 - 120,000; Full time

Job summary

ensign infosecurity (cybersecurity) pte. ltd. is seeking a Cybersecurity Operation and Support Engineer to provide operational support for identity and access solutions, including self-hosted and SaaS deployments, in client environments.

You will maintain system stability, resolve incidents, and enhance security posture while delivering Level 1 and Level 2 support, troubleshooting, and documentation. This role requires after-hours standby and collaboration with vendors.

Qualifications

• 3–5 years of experience in deployment and operational management of cybersecurity solutions for identity and access.
• Hands-on exposure to PAM, Secret Management, Machine Identity Management and Certificate Lifecycle Management and/or MFA.
• Strong troubleshooting, vulnerability management, and system hardening knowledge.

Responsibilities

• Provide onsite and remote corrective and preventive maintenance support.
• Support and manage Privileged Access Management (PAM) technologies: CyberArk, BeyondTrust, Delinea.
• Handle Secret Management and Certificate Lifecycle Management (e.g., Conjur, Venafi).
• Manage Multi-Factor Authentication: RSA and others.
• Fulfil service requests, onboarding, configurations, and development of scripts, connectors and reports.
• Develop and maintain operational documentation, including SOPs for patching and maintenance.
• Log and manage support cases with vendors and coordinate troubleshooting sessions.
• Respond to technical inquiries, including vulnerability remediation and CVE assessments with vendors.
• Own assigned incidents and service requests, ensuring timely resolution per SLA.
• Provide Level 1 and Level 2 operational support with triage and escalation.
• Perform fault isolation, root cause analysis, and implement corrective actions.
• Support onsite activities for vulnerability remediation, patching, firmware upgrades, and maintenance.
• Ensure activities comply with internal policies and client requirements.
• Stand-by after office hours as part of operational requirements.
• Coach and mentor junior engineers.

Tools

CyberArk

BeyondTrust

Delinea

Conjur

Venafi

RSA SecurID

Job description

ensign infosecurity (cybersecurity) pte. ltd. is seeking a Cybersecurity Operation and Support Engineer to provide operational support for identity and access solutions, including self-hosted and SaaS deployments, in client environments.

You will maintain system stability, resolve incidents, and enhance security posture while delivering Level 1 and Level 2 support, troubleshooting, and documentation. This role requires after-hours standby and collaboration with vendors.