Associate Infrastructure Engineer - Citrix & Windows

DBS Bank; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

DBS Bank is seeking a skilled IT Operations Engineer to manage Windows, Citrix, and NetScaler environments at the DBS Asia Hub. You will handle Tier 2/3 tickets, perform patching, and drive upgrades while ensuring high availability and security in a banking infrastructure.

The role emphasizes automation with PowerShell, mentoring junior engineers, and supporting audit/compliance activities within a regulated environment.

Qualifications

• Hands-on experience with Windows, Citrix, and Netscaler, SSH and IBM Connect Direct.
• Strong technical knowledge of Windows hardware, operating systems, OS security hardening, and system services (volume manager, file system, NTP, DNS, clustering, SSH).
• Experience in troubleshooting and performance tuning of Windows, Citrix, and Active Directory (AD).
• Experience in implementing and operating Windows, Citrix, AD, and clustering.
• Information security knowledge in a banking institution is preferred.
• Data communication and network knowledge specific to a Wintel server farm.
• ITIL certified or strong working knowledge of ITIL Incident, Problem, and Change Management.

Responsibilities

• Monitor environment health and resolve Tier 2/3 user tickets.
• Provide L2 support for Windows Server infrastructure (2016, 2019, 2022).
• Troubleshoot and drive system recovery; perform root cause analysis.
• Lead upgrade projects and change requests; patch management and software upgrades.
• Configure NetScaler, DNS, VLANs, and firewall-related elements; ensure High Availability.
• Automate repetitive tasks with PowerShell to improve productivity.
• Mentor engineers and support audit and compliance activities.

Skills

Windows

Citrix

Netscaler

Active Directory

PowerShell

ITIL

Training teammates

Tools

IBM Connect Direct

Job description

DBS Bank is seeking a skilled IT Operations Engineer to manage Windows, Citrix, and NetScaler environments at the DBS Asia Hub. You will handle Tier 2/3 tickets, perform patching, and drive upgrades while ensuring high availability and security in a banking infrastructure.

The role emphasizes automation with PowerShell, mentoring junior engineers, and supporting audit/compliance activities within a regulated environment.