Assoc, Infrastructure Engineer, Group Infrastructure & Cloud, Group Technology

DBS; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

DBS Asia Hub in Singapore is seeking an Associate Infrastructure Engineer to join Group Technology. You will monitor Windows Server environments, Citrix and NetScaler operations, and drive patch management while advancing automation via PowerShell.

You will contribute to lifecycle migrations, high availability, and security hardening. Collaboration with global teams and stakeholders is expected to ensure reliable banking IT services.

Qualifications

• Hands-on experience with Windows, Citrix, and Netscaler in a large enterprise.
• Strong knowledge of Windows OS hardening, AD, clustering, and system services.
• Familiarity with ITIL incident, problem, and change management.

Responsibilities

• Monitor environment health and resolve Tier 2/3 user tickets.
• Manage Windows Server, Citrix, and Netscaler configurations and upgrades.
• Perform patch management and OS updates for VDI fleets.
• Automate repetitive tasks using PowerShell.
• Support architecture changes and participate in audits.

Skills

Windows Server

Citrix

NetScaler

PowerShell

Active Directory

Clustering

OS Hardening

Troubleshooting

ITIL knowledge

Education

ITIL Certification

Tools

Zabbix

SSH

IBM Connect Direct

DNS

NTP

VLANs

Job description

## Assoc, Infrastructure Engineer, Group Infrastructure & Cloud, Group TechnologyApplyremote type: Infrastructure, Cloud & Information Securitylocations: Singapore - Easttime type: Full timeposted on: Posted Todayjob requisition id: WD87209**Business Function**Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.**Job Responsibilities:****Daily Operations & Support:*** Monitor environment health (e.g., Citrix Director, "Unregistered" VDAs).* Resolve Tier 2/3 user tickets (slow logons, session disconnects, app errors).* Manage user profiles for optimal load times and data persistence.* Provide L2 support for Windows Server infrastructure (2016, 2019, 2022).* Troubleshoot and drive system recovery, escalating major incidents as needed.* Perform root cause analysis to prevent recurrence of problems.* Ensure OS and system software supportability, including planning and leading upgrade projects.* Review and implement change requests.* Conduct performance analysis and tuning.* Improve productivity through automation of system operations.* Track and drive patch management and software upgrades for middleware.* Apply new technology and processes to enhance system supportability, recoverability, availability, and performance.* Provide operational excellence and technical guidance across project phases (requirement gathering, design, procurement, implementation, hand-over).* Mentor less experienced engineers.* Support audit and compliance activities.**Patch Management:*** Maintain and update "Gold Images" using automation.* Perform monthly OS patching and application updates for virtual desktop fleets.* Raise and implement Patch Management Change Requests (CRs) in Wintel infrastructure.**Lifecycle & Migrations:*** Identify and plan replacement for End of Support (EOS) software.* Execute migrations from legacy on-premises versions to the latest LTSR.* Assist in workload migrations between on-premises Citrix farms.**NetScaler (Citrix ADC) Administration:*** Configure Traffic Management & Load Balancing.* Manage Gateway Services, SSL & Certificate Management.* Ensure High Availability.* Understand and configure basic network elements (VLANs, static routes, ACLs).**Automation:*** Automate repetitive tasks (e.g., health reports, reboot schedules, session management) using PowerShell.**Requirement*** Hands-on experience with Windows, Citrix, and Netscaler, SSH and IBM Connect Direct.* Strong technical knowledge of Windows hardware, operating systems, OS security hardening, and system services (volume manager, file system, NTP, DNS, clustering, SSH, remote anywhere, TSM, Zabbix).* Experience in troubleshooting and performance tuning of Windows, Citrix, and Active Directory (AD).* Experience in implementing and operating Windows, Citrix, AD, and clustering.* Information security (Systems Hardening) knowledge in a banking institution is preferred.* Data communication and network knowledge specific to a Wintel server farm.* Experience in middleware and application execution in x86 environments (Windows and Linux) is an advantage.* ITIL Certified or strong working knowledge of ITIL Incident, Problem, and Change Management disciplines.* Ability to train team members.* Microsoft & Citrix certification is an added advantage.**Location:**DBS Asia Hub**Job:**Technology**Schedule:**Regular**Employee Status:**Full time