Associate Engineer, TAC

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Singapore seeks a dedicated individual for a role in their Networks team. You will handle DWDM alarm activations and troubleshooting, coordinate with field teams, and perform regular maintenance. The ideal candidate holds a Diploma in Telecommunication/Computer Science Engineering and has at least 2 years of relevant experience. The matrix position emphasizes teamwork and requires shift/standby work. Join us to innovate in telecommunication and enhance customer experiences!

Qualifications

• At least 2 years relevant experience in telecommunications or multimedia engineering.
• Knowledge of IP and Linux is an advantage.
• Ability to work independently with minimum supervision.

Responsibilities

• Attend to DWDM alarms and customer escalations.
• Perform troubleshooting and fault analysis.
• Conduct preventive maintenance on DWDM equipment.

Skills

Telecommunication Engineering

Troubleshooting

Customer-oriented

Interpersonal skills

Shift/standby duty

Education

Diploma in Telecommunication/Computer Science Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals.Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Attend to activation by Supervisor, TAC, Inoc, etc for any DWDM alarm and customer escalation.
• Perform trouble shooting and root cause failure analysis for fault and escalation.
• Coordinate and assist in support with vendors and field teams
• Able to communicate clearly with field engineers to restore faults.
• Perform appropriate testing to ensure proper service restoration after fault clearing.
• Conduct preventive maintenance on DWDM equipment on regular basis including housekeeping.
• Establish and maintain SOP and processes.
• Support migration, software upgrade and any other responsibilities assigned by the Manager

Skills for Success:

• Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology.
• At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage.
• Able to be on shift/standby duty 24x7 on-site or data centre as per task assigned.
• IP, Linux knowledge, telco experience will be an advantage.
• Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint
• Ability to work independently with minimum supervision and able to adapt to a dynamic working environment
• Customer-oriented, and capable of collaborate and work well with others
• Must be a team player with strong interpersonal skills

Are you ready to say Hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!