Associate Director, Securities Services: Client Success

HSBC

Singapore

On-site

SGD 180,000 - 280,000

Full time

3 days ago

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Job summary

HSBC is seeking an Associate Director, Account Management - Securities Services in Singapore. You will own client retention, coordinate cross-functional teams, and drive service delivery across multiple securities services products and jurisdictions.

The role requires leading client discussions, identifying growth opportunities, and ensuring alignment with HSBC’s governance and risk controls. A global, collaborative environment and extensive client-management experience are essential.

Qualifications

Eight+ years of experience in client management and securities services.
Proven ability to lead senior/executive meetings and influence stakeholders.
Track record in managing and retaining client relationships across securities services products.

Responsibilities

Own client retention, sentiment and referenceability across AO&M client base.
Develop and maintain strategic client plans with milestones and measurable outcomes.
Coordinate across products and jurisdictions for a consistent client experience.
Sponsor service improvements using data, automation and new technologies.
Establish robust client governance with senior stakeholder meetings and reporting.
Support growth through cross-selling with Sales and Client Executives.