Associate, Customer Service

Link Property Management (Redwood) Private Limited; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Link Property Management (Redwood) Private Limited is seeking a customer-focused Information Counter Associate to serve shoppers at the mall with professional courtesy and responsiveness. You will be the first point of contact handling inquiries, feedback and complaints, and help promote promotions and loyalty initiatives.

The role requires basic computer skills, strong communication, and the ability to work across shifts including weekends and public holidays.

Qualifications

• Minimum 1–2 years of frontline or customer service experience.
• Proficient in MS Office applications (Word, Excel).
• Excellent verbal and written communication; empathetic and professional demeanor.

Responsibilities

• Manage the Information Counter and address shopper enquiries, feedback and complaints professionally.
• Adhere to standard operating procedures, housekeeping, opening/closing routines, and stock-taking.
• Assist in executing mall promotions, redemptions, lucky draws and contests.
• Support loyalty programme implementation: promote app, register members, handle redemptions.
• Maintain accurate records of customer interactions and operational reports.
• Contribute to a customer-centric culture and strive for service excellence.
• Perform additional duties as required by manager.

Skills

Communication skills

Problem solving

Customer service orientation

Bilingual English & another language

Education

GCE O/N Level

Tools

MS Office (Word, Excel)

Job description

Objectives:

• Deliver professional and responsive customer service at the Information Counter as the primary point of contact for shoppers.

• Support the smooth execution of mall promotions, redemption programmes and loyalty initiatives.

Job Duties:

• Manage the Information Counter and attend to shoppers’ enquiries, feedback and complaints effectively with a professional disposition at all times.

• Observe and adhere to all standard operating procedures, including housekeeping, opening and closing routines, stock-taking activities, and other counter-related processes.

• Support the execution of mall promotional campaigns, such as administering redemptions, lucky draws and contests etc.

• Support the implementation of the group loyalty programme at mall level, by promoting the loyalty programme / app to shoppers, registering and acquiring new members and handling complimentary parking and gift voucher redemptions etc.

• Maintain accurate and timely records of customer enquiries, feedback, complaints, redemptions, membership registrations, stock inventory and other operational reports as required.

• Support a customer centric culture and strive for operational excellence for self and within the team.

• Perform related duties as assigned by your manager.

Requirements:

Education

• Minimum GCE 'N' Level or GCE 'O' Level qualifications.

Experience

• Minimum 1 – 2 years of experience in frontline or customer service roles/environment.

Skills

• Good working knowledge of MS Office applications (e.g. MS Word, Excel).

• Good communication skills (clear, empathetic and professional) for interaction with customers, tenants and internal teams, able to convey information accurately and maintain a professional tone even in challenging situations.

• Strong problem-solving skills; able to identify solutions quickly and remain calm under pressure to adapt to unexpected situations.

• Customer service orientation; able to understand customer needs, anticipate expectations, and deliver service that builds satisfaction and loyalty.

• Bilingual in English and 1 other language highly desirable.

Attributes

• Friendly disposition and enjoys interaction with all levels of people.

• Strong sense of responsibility and punctuality.

• Able to work independently and as part of a team.

• Willing and able to work on rotating shifts, weekends, and public holidays.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our Privacy Policy Statement for recruitment purpose only. A copy of the Statement is available on our website (LAML.com). Applicants who do not hear from us within 6 months may consider their applications unsuccessful.