Customer Service Supervisor

AURA MERIDIAN WELLNESS PTE. LTD.; Singapore; On-site; SGD 2,400 - 3,200; Full time

Job summary

AURA MERIDIAN WELLNESS PTE. LTD.

in Singapore is seeking a friendly and professional Customer Service Officer to manage front desk operations, handle appointments, and respond to customer enquiries while supporting daily wellness centre activities and ensuring excellent client service. You will greet guests, respond to calls and messages, schedule appointments, maintain records, explain services and promotions, process payments, resolve feedback, coordinate with therapists, ensure a clean

Qualifications

• Minimum GCE 'O' Level, NITEC, Diploma, or equivalent.
• 1–2 years of customer service experience.
• Experience in wellness centres, spas, clinics, fitness centres or hospitality.
• Proficient in Microsoft Office and appointment booking systems.
• Fluency in English; Mandarin is an advantage for communicating with customers.

Responsibilities

• Greet customers warmly and deliver excellent customer service to create a positive first impression
• Respond promptly to phone calls, WhatsApp messages, emails, and social media enquiries to address customer needs
• Schedule, confirm, and manage appointments efficiently to optimize daily operations
• Register new customers and maintain accurate and up-to-date customer records for smooth service delivery
• Explain wellness services, treatment packages, memberships, and promotions clearly to inform customer decisions
• Process payments accurately and issue receipts to ensure smooth transaction flow
• Handle customer feedback and resolve complaints professionally to maintain customer satisfaction
• Coordinate with therapists, trainers, and consultants to ensure seamless service delivery and operations
• Maintain cleanliness and orderliness of reception and waiting areas to provide a welcoming environment
• Perform daily administrative duties and prepare reports to support centre management
• Support marketing campaigns and conduct customer follow-up activities to enhance engagement
• Achieve customer satisfaction and membership sales targets where applicable

Skills

Customer service

English fluency

Appointment booking systems

Microsoft Office

Mandarin (advantage)

Weekend shifts

Education

GCE O'Level / NITEC / Diploma

Tools

Microsoft Office

Appointment booking systems

Job description

Job Summary

We are seeking a friendly and professional Customer Service Officer to manage front desk operations, appointments, and customer enquiries while supporting daily wellness centre activities and ensuring excellent client service.

Responsibilities

• Greet customers warmly and deliver excellent customer service to create a positive first impression


• Respond promptly to phone calls, WhatsApp messages, emails, and social media enquiries to address customer needs


• Schedule, confirm, and manage appointments efficiently to optimize daily operations


• Register new customers and maintain accurate and up-to-date customer records for smooth service delivery


• Explain wellness services, treatment packages, memberships, and promotions clearly to inform customer decisions


• Process payments accurately and issue receipts to ensure smooth transaction flow


• Handle customer feedback and resolve complaints professionally to maintain customer satisfaction


• Coordinate with therapists, trainers, and consultants to ensure seamless service delivery and operations


• Maintain cleanliness and orderliness of reception and waiting areas to provide a welcoming environment


• Perform daily administrative duties and prepare reports to support centre management


• Support marketing campaigns and conduct customer follow-up activities to enhance engagement


• Achieve customer satisfaction and membership sales targets where applicable

Preferred competencies and qualifications

• Minimum GCE 'O' Level, NITEC, Diploma, or equivalent


• 1-2 years of customer service experience preferred


• Experience in wellness centres, spas, clinics, fitness centres, or hospitality industries is an advantage


• Proficient in Microsoft Office and appointment booking systems


• Ability to work weekends and public holidays on a rotating schedule


• Fluency in English; Mandarin is an advantage for communicating with customers