CUSTOMER SERVICE / CONCIERGE

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a friendly customer service professional to manage our Information Counter, assist shoppers and handle feedback with a professional demeanor.

The role involves supporting mall promotions, promoting the loyalty programme, registering members, and ensuring a smooth operation with rotating shifts, weekends, and public holidays. A 1–2 year frontline experience is preferred, with strong interpersonal skills.

Qualifications

• 1–2 years of frontline or customer service experience.
• Pleasant disposition with good interpersonal skills.
• Dynamic with service aptitude and willingness to go the extra mile.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Manage Information Counter and assist shoppers with enquiries, feedback and complaints.
• Observe procedures including housekeeping, opening/closing routines and stock checks.
• Support mall promotions such as redemptions, lucky draws and contests.
• Promote loyalty programme/app and assist with member registrations and gift vouchers.
• Support a customer-centric culture and strive for operational excellence with the team.
• Perform related duties as assigned by manager.

Skills

Frontline customer service

Interpersonal skills

Willingness to go the extra mile

Job description

Working Hours: 6 Days Work Week, Rotating Shift

Duties:

• Manage the Information Counter and attend to shoppers’ enquiries, feedback and complaints effectively with a professional and pleasant disposition at all times.
• Observe and adhere to all standard operating procedures, including housekeeping, opening and closing routines, stock-taking activities, and other counter-related processes.
• Support the execution of mall promotional campaigns, such as administering redemptions, lucky draws and contests etc.
• Support the implementation of the group loyalty programme at mall level, by promoting the loyalty programme / app to shoppers, registering new members and handling complimentary parking and gift voucher redemptions etc.
• Support a customer centric culture and strive for operational excellence for self and within the team.
• Perform related duties as assigned by your manager.

Requirements

• At least 1 -2 years of work experience in frontline or customer service roles/environment.
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Able to work Rotating shift , Weekends, and Public holidays