Mall Concierge

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

Revup Proservices Pte Ltd in Singapore is seeking a customer service representative to manage the information counter and handle enquiries, feedback, and complaints with a courteous, service‑oriented approach.

You will adhere to SOPs, assist in promotional activities, support loyalty programmes, and promote a customer‑centric culture while upholding operational excellence both individually and with the team.

Qualifications

• Frontline customer service experience required.
• Good communication and courteous demeanor.
• Ability to handle enquiries, feedback and complaints professionally.

Responsibilities

• Manage the information counter and handle customer enquiries, feedback and complaints courteously.
• Adhere to SOPs including housekeeping, opening/closing duties, stock-taking and counter operations.
• Assist in promotional activities such as redemptions, lucky draws and contests.
• Support loyalty programmes by promoting membership, registering customers and managing redemptions.
• Promote a customer-centric service culture while maintaining operational excellence with the team.
• Perform additional duties as assigned by the manager.

Skills

Frontline customer service

Job description

Duties:

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.
• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.
• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.
• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.
• Perform additional duties as assigned by the manager.

Requirements:

• Able to commit to rotating shifts including weekends and public holidays
• Prior frontline customer service experience

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366