The Associate, Business Operations supports the D&G (Digital & Growth) management team within the Business Operations vertical. This role is responsible for budget tracking and project management sup-port, consolidated budget and performance reporting across markets, vendor coordination, market op-erations support, team engagement, and other administrative support. The purpose of the role is to give management timely, accurate visibility into spend, headcount, and program performance, while keeping day-to-day D&G operations running smoothly and efficiently across markets
Budget Tracking
- Manage and maintain the budget tracking sheets and headcount master tracker, ensuring data accuracy and version control across updates.
- Run monthly budget review cycles with markets: set and communicate timelines, send reminders and follow up on outstanding tracker inputs, and validate figures for accuracy and completeness before submission.
- Consolidate monthly budget decks and market performance decks ensuring consistent formatting and clear variance commentary.
- Prepare and submit the monthly Corporate Reporting package to Finance, ensuring alignment with corporate reporting standards and deadlines.
- Monitor actual spend against budget phasing and plan, anticipate and flag potential underspends or overspends early, along with risks and reallocation needs.
- Manage vendor purchase orders (POs) and process vendor invoices in coordination with Finance and Procurement, monitoring spends against approved budgets and ensuring timely payment and accurate cost coding.
- Support annual budget planning and forecasting cycles, including budget phasing, data gathering and template preparations.
Market Activation Tracking Support
- Own the yearly Activation Calendar end-to-end: design and set up the template, define submission guidelines, and brief markets on requirements and deadlines.
- Follow up with markets to ensure timely, complete submissions, and consolidate inputs into a master calendar for leadership visibility.
- Ensure alignment between markets and functions (Product, Tech, Data) on planned activations, so that dependencies, resourcing needs and timelines are agreed upfront.
- Identify scheduling conflicts or gaps across markets and functions and flag them to management for resolution.
- Support on Jira tickets raised by markets, tracking status and comment updates, and follow up with markets or functions where tickets are stalled or need input.
- Act as a point of contact for markets on operational queries related to budget, reporting, or activation planning.
Internal Team Engagement
- Plan and execute D&G team engagements
- Coordinate leadership summits and quarterly townhalls, managing agendas, logistics, stakeholder communications, and on-the-day execution.
- Gather feedback from events and engagement activities to inform continuous improvement of future programming.
Administrative Support
- Prepare presentations, briefing materials, and ad hoc reports for leadership as required.
- Support cross-functional coordination between D&G, Finance, Procurement, and market teams to ensure smooth operations.