Assistant Shop Manager

SRI MURUGAN TRADING PTE. LTD.; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

SRI MURUGAN TRADING PTE. LTD. is seeking a Store Manager to lead daily retail operations in Singapore. You will drive profits, manage customer service, and oversee staff performance across departments to meet targets.

The role requires organizing training, scheduling, inventory control, and collaboration with team members to ensure smooth store execution and consistent service quality.

Responsibilities

• Improve profit and attain sales target of the supermarket
• Deal with all complaints, queries, and other related customer service issues
• Recruit and interview new staff for the supermarket
• Organize training, orientation, and supervise all departmental managers
• Organize holidays
• Oversee receiving orders and stock control
• Assign and schedule tasks for specific employees and also follow up on the results they generate
• Complete all the operational requirements of the store
• Appraise, monitor, and plan tasks to be given to individual staff members
• Discipline, counsel, and coach employees to maintain positive result generation
• Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization
• Recognize future and present requirements by customers
• Establish good rapport with existing and potential customers
• Collaborate with other members of staff that have good understanding about service requirements
• Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise
• Study trends, authorize clearance sales and also determine all required sales promotions
• Review merchandising by formulating pricing policies
• Identify profitability ratio by studying financial statements and operating statements
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.

Job description

• Improve profit and attain sales target of the supermarket
• Deal with all complaints, queries, and other related customer service issues
• Recruit and interview new staff for the supermarket
• Organize training, orientation, and supervise all departmental managers
• Organize holidays
• Oversee receiving orders and stock control
• Assign and schedule tasks for specific employees and also follow up on the results they generate
• Complete all the operational requirements of the store
• Appraise, monitor, and plan tasks to be given to individual staff members
• Discipline, counsel, and coach employees to maintain positive result generation
• Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization
• Recognize future and present requirements by customers
• Establish good rapport with existing and potential customers
• Collaborate with other members of staff that have good understanding about service requirements
• Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise
• Study trends, authorize clearance sales and also determine all required sales promotions
• Review merchandising by formulating pricing policies
• Identify profitability ratio by studying financial statements and operating statements
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.