Assistant Restaurant Manager — Lead Guest Experience

PIZZAIOLA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PIZZAIOLA PTE. LTD. in Singapore seeks an Assistant Restaurant Manager to lead front-of-house operations, enhance guest experiences, and support the Outlet Manager in delivering excellent hospitality in a dynamic restaurant environment.

You will welcome guests, manage reservations and seating, supervise service staff, maintain cleanliness, and step in to run the restaurant in the Manager's absence while upholding high standards and guest loyalty.

Qualifications

• Experience in restaurant or hospitality operations.
• Strong leadership and communication skills.
• Customer-focused attitude with friendly, confident guest engagement.
• Organizational skills; ability to work under pressure.
• Hands-on approach to support team during busy periods.

Responsibilities

• Welcome guests and create a warm, positive dining atmosphere to enhance customer satisfaction.
• Manage reservations, seating arrangements, and guest flow to optimize dining room efficiency.
• Coordinate and resolve busy periods and waiting areas to maintain smooth service.
• Respond promptly to guests' requests and special requirements to ensure personalized service.
• Supervise and support the service team during daily operations to uphold service quality.
• Maintain high standards of cleanliness and presentation in front-of-house areas, restrooms, entrance, and dessert station.
• Assist the Outlet Manager in overseeing restaurant operations for seamless service delivery.
• Lead the restaurant in the Manager's absence, managing all operational aspects except opening and closing duties.
• Identify regular guests and communicate their preferences to the team to foster guest loyalty.
• Oversee weekly cleaning schedules and verify completion of all assigned tasks to maintain hygiene standards.

Skills

Hospitality experience

Leadership

Communication

Customer focus

Organizational skills

Hands-on

Job description

PIZZAIOLA PTE. LTD. in Singapore seeks an Assistant Restaurant Manager to lead front-of-house operations, enhance guest experiences, and support the Outlet Manager in delivering excellent hospitality in a dynamic restaurant environment.

You will welcome guests, manage reservations and seating, supervise service staff, maintain cleanliness, and step in to run the restaurant in the Manager's absence while upholding high standards and guest loyalty.