Hiring Chinese Restaurant Assistant Manager

LAI WAH RESTAURANT (PRIVATE) LIMITED.; Singapore; In loco; SGD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

LAI WAH RESTAURANT (PRIVATE) LIMITED. is seeking an experienced Restaurant Operations Supervisor to assist the Restaurant Manager in overseeing daily restaurant operations, ensuring smooth service and efficiency.

You will supervise FOH staff, arrange shifts, monitor hygiene, safety, and service standards, and work with the kitchen to ensure timely delivery. Strong leadership, teamwork, and communication are essential.

Competenze

• Experience in restaurant operations or supervisory roles.
• Supervisory or team leadership experience.
• Knowledge of food hygiene and workplace safety practices.
• Basic computer skills and familiarity with POS systems and restaurant reporting.

Mansioni

• Oversee daily restaurant operations to maintain smooth service delivery and operational efficiency.
• Supervise and coordinate FOH staff to uphold service quality and standards.
• Monitor staff attendance, punctuality, grooming, discipline, and performance per policies.
• Arrange shifts and allocate manpower according to business needs and reservations.
• Monitor customer service standards and handle feedback, inquiries, and complaints.
• Maintain cleanliness, organisation, and upkeep of dining areas, stations, and facilities.
• Track daily sales, reservations, and reports to support business objectives.
• Coordinate with kitchen to ensure timely food prep and service delivery.
• Ensure compliance with food hygiene, workplace safety, and SOPs.
• Assist in staff training, onboarding, and performance development.
• Monitor stock levels, supplies, and inventory usage to minimise wastage and costs.

Conoscenze

Supervisory

Leadership

Customer Service

Communication

Food Hygiene

Shift Work

Strumenti

POS Systems

Descrizione del lavoro

Job Summary

Assist the Restaurant Manager in overseeing daily restaurant operations to ensure smooth service delivery and operational efficiency.

Responsibilities

• Oversee daily restaurant operations to maintain smooth service delivery and operational efficiency
• Supervise and coordinate Front-of-House (FOH) staff to uphold service quality and operational standards
• Monitor staff attendance, punctuality, grooming, discipline, and work performance to ensure compliance with company policies
• Arrange shifts and allocate manpower based on business needs and reservation demands
• Monitor customer service standards and professionally handle customer feedback, enquiries, and complaints to enhance guest satisfaction
• Maintain cleanliness, organisation, and upkeep of dining areas, service stations, and restaurant facilities
• Track daily sales performance, reservations, and operational reports to support business objectives
• Coordinate with kitchen team to ensure timely food preparation and service delivery
• Ensure compliance with food hygiene, workplace safety, and restaurant operating procedures to maintain a safe environment
• Assist in staff training, onboarding, and performance development to build team capability
• Monitor stock levels, service supplies, and inventory usage to minimise wastage and control costs
• Support implementation of operational improvements and promotional activities to drive business growth
• Perform additional operational duties as assigned by management

Preferred competencies and qualifications

• Previous experience in restaurant operations or F&B supervisory roles
• Supervisory or team leadership experience
• Knowledge of food hygiene and workplace safety practices
• Basic computer skills and familiarity with POS systems and restaurant reporting
• Ability to work shifts, weekends, and public holidays
• Strong communication, interpersonal, and problem-solving skills
• Ability to lead, supervise, and motivate a team to achieve operational objectives
• Strong organisational skills to manage multiple operational tasks
• Customer-oriented approach to handle feedback and complaints professionally
• Responsible, disciplined, and capable of making sound operational decisions
• Ability to work independently and take ownership of daily operations

Key Competencies

• Restaurant Operations Management
• Staff Supervision & Manpower Planning
• Customer Service & Complaint Handling
• Sales Monitoring & Reporting
• Food Hygiene & Workplace Safety