Assistant Director of Banquet Operations

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Sunset Mett Singapore PTE. LTD. is seeking an Assistant Director of Banquet Operations to lead flawless banquet execution and drive event revenue at METT Singapore, a heritage icon in Fort Canning Park.

You will oversee day-to-day banquet operations, ensure service excellence, and mentor a guest-focused team across F&B, culinary and catering sales. Aホテル lifestyle environment and strong leadership are essential.

Qualifications

• Diploma in Food and Beverage or Hospitality Management.
• Minimum 6 years' experience in a similar capacity within a luxury lifestyle hotel.
• Strong leadership skills, with the ability to motivate and develop a service team.
• Demonstrated initiative, commitment to professional values and a proven ability to lead a team.
• Exceptional customer service skills, with the ability to anticipate and meet the needs of guests.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage all administrative and operational aspects of banquet, ensuring smooth day-to-day banquet operations.
• Conduct regular walk-throughs of front and back-of-house areas to check set-up, service, food quality, maintenance and cleanliness.
• Ensures that quality of food / beverage / service provided are consistently maintained.
• Drive guest satisfaction and build lasting relationships with guests.
• Foster clear, effective communication between F&B, Culinary and Catering Sales department.
• Plan manpower and rosters to match the demands of each event.
• Manage relationships with external manpower vendors to ensure staffing needs are met and events run smoothly.
• Anticipate guest needs, resolve concerns swiftly and turn feedback into ongoing service improvements.
• Coach and mentor the team, nurturing talent through performance management and succession planning.
• Work hand in hand with other departments to ensure every event runs seamlessly and contribute to the hotel's overall success.
• Build a safe, collaborative and service-oriented team culture that supports the hotel's business objectives.

Skills

Leadership

Guest service

Communication

Team motivation

Education

Diploma in F&B or Hospitality Management

Job description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

As Assistant Director of Banquet Operations, you will oversee the smooth execution of all banquet events, ensuring every function is set up on time and flawlessly organized. You will manage events effectively and play a key part in achieving revenue targets. You will champion exceptional guest experiences across the banquet operation and uphold exemplary service standards among the team.

Day-to-Day Responsibilities:

• Manage all administrative and operational aspects of banquet, ensuring smooth day-to-day banquet operations

• Conduct regular walk-throughs of front and back-of-house areas to check set-up, service, food quality, maintenance and cleanliness

• Ensures that quality of food / beverage / service provided are consistently maintained

• Drive guest satisfaction and build lasting relationships with guests

• Foster clear, effective communication between F&B, Culinary and Catering Sales department

• Plan manpower and rosters to match the demands of each event

• Manage relationships with external manpower vendors to ensure staffing needs are met and events run smoothly

• Anticipate guest needs, resolve concerns swiftly and turn feedback into ongoing service improvements

• Coach and mentor the team, nurturing talent through performance management and succession planning

• Work hand in hand with other departments to ensure every event runs seamlessly and contribute to the hotel's overall success

• Build a safe, collaborative and service-oriented team culture that supports the hotel's business objectives

Knowledge, skills and qualifications:

• Diploma in Food and Beverage or Hospitality Management

• Minimum 6 years' experience in a similar capacity within a luxury lifestyle hotel

• Strong leadership skills, with the ability to motivate and develop a service team

• Demonstrated initiative, commitment to professional values and a proven ability to lead a team

• Exceptional customer service skills, with the ability to anticipate and meet the needs of guests

• Excellent communication and interpersonal skills