Reservations Executive

Artyzen Hospitality Group; Singapore; On-site; SGD 39,060 - 61,380; Full time

Job summary

Artyzen Singapore invites applications for a Reservations Executive to ensure smooth operation of the Reservations Department, manage group bookings, and liaise with Sales, Front Office, and Finance to maximize occupancy.

You will handle inquiries by phone, email, and online channels, maintain guest records, and coordinate with housekeeping and other departments to fulfill guest requests. Experience with OPERA Cloud or similar PMS is preferred.

Qualifications

• Diploma in Hospitality Management or related field.
• A degree is an added advantage but not mandatory.
• Certification or training in reservation systems (e.g., OPERA Cloud/PMS, HMS, SynXis) preferred.
• Demonstrates technical competency in reservation operations.
• Proficiency in English (written and spoken); strong computer literacy (Microsoft Office).
• Additional language skills are an advantage for international guests.

Responsibilities

• Ensure smooth operation of the Reservations Department and collaboration with Sales, Front Office, F&B, and Finance.
• Assist with groups pre-arrival and prepare group rooming lists.
• Manage all reservations via phone, email, and online channels; confirm availability and provide stay information.
• Maintain accurate guest records including preferences and payment details.
• Collaborate with Sales and Revenue teams to maximize occupancy and revenue.

Skills

English proficiency

Reservation operations

Education

Diploma in Hospitality Management

Bachelor's degree (advantage)

Tools

OPERA Cloud

OPERA PMS

HMS

SynXis

Job description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Villa Marie” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Ensure a smooth operation at the Reservations Department and good operation with other related Departments such as Sales & Marketing, Front office, Food & Beverage and Finance.
• Assist in and prepare groups’ pre-arrival process and prepare group rooming lists as requested.
• Manage all incoming reservations, including phone, email, and online bookings. This includes processing reservations, confirming availability, and providing guests with relevant information regarding their stay.
• Maintain accurate guest records, including personal and payment information, preferences, and special requests.
• Ensure that guest profiles are up-to-date and reflect any changes to their reservation.
• Collaborate closely with the sales and revenue management team to maximize occupancy and revenue by upselling room types, promoting packages and promotions, and utilizing revenue management strategies.
• Provide exceptional customer service to all guests, ensuring that their needs and requests are met promptly and efficiently.
• Be able to anticipate and address guest concerns, providing solutions and alternatives as necessary.
• Collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure that all guest needs are met during their stay.
• Coordinate with these departments to ensure that any special requests are fulfilled, and that any issues are addressed promptly.
• Fully utilize reservation management systems to process reservations, manage inventory, and generate reports.
• Ensure that all systems are up-to-date and accurate, and that data is entered in a timely and efficient manner.
• Understand and maintain the daily pick‑up report and reservations made/cancelled reports.
• Carry out an audit for commission check e.g. OTAs, Onyx, etc.
• Other ad‑hoc assignments and projects as needed.

Requirements

• Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• A degree is an added advantage but not mandatory.
• Certification or training in hotel reservation systems or property management systems (e.g. OPERA Cloud, OPERA PMS, HMS, SynXis, or equivalent) is preferred.
• Demonstrates technical competency in reservation operations.
• Proficiency in English (written and spoken), with strong computer literacy in Microsoft Office applications.
• Additional language proficiency is an advantage to support international guests.
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can‑do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

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