Assistant Operations Manager

ministry of clean pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ministry of clean pte. ltd. is seeking an Operations Supervisor to oversee daily activities, ensuring efficiency and adherence to company policies and client requirements.

You will plan manpower deployment, monitor attendance and productivity, and coordinate schedules to support smooth operations. The role requires 1–3 years in operations or supervisory roles, with preference for warehousing or cleaning operations experience, strong leadership, and excellent communication skills.

Qualifications

• Diploma/Degree in a relevant field or WSQ/ITE certificates; hands-on operations experience welcomed.
• 1–3 years in operations or supervisory roles.
• Experience in warehousing or cleaning operations is an advantage.
• Experience managing manpower-intensive operations is an advantage.
• Strong organisational, coordination and problem-solving skills.
• Strong leadership, communication and interpersonal skills.

Responsibilities

• Oversee and coordinate daily operations to ensure activities are carried out efficiently and in line with Company policies, procedures, standards and client requirements.
• Plan and coordinate manpower deployment according to operational requirements, ensuring appropriate resource allocation and coverage.
• Monitor attendance, productivity and team performance, working with Supervisors and Team Leaders to ensure clear communication.
• Coordinate operational schedules, assignments and replacements to support smooth business operations.
• Monitor service quality, address operational issues and complaints professionally.
• Ensure efficient use of manpower, equipment and materials; minimise wastage.

Skills

Leadership

Communication

Organisational skills

Problem solving

Multitasking

Education

Diploma/ Degree in relevant field

Tools

MS Office Suite

Operations management systems

Job description

WHAT YOU’LL LEAD:

1. Oversee and coordinate daily operations to ensure activities are carried out efficiently and consistently in accordance with Company policies, procedures, standards and client requirements.
2. Plan and coordinate manpower deployment according to operational requirements, ensuring appropriate resource allocation and coverage.
3. Monitor attendance, productivity and overall team performance, and work closely with Supervisors and Team Leaders to ensure responsibilities are clearly communicated and followed through.
4. Coordinate operational schedules, assignments, manpower arrangements and replacements to support smooth business operations.
5. Monitor service quality and address operational issues, feedback and complaints in a timely and professional manner.
6. Monitor the utilisation of manpower, equipment, materials and other operational resources to promote efficiency and minimise wastage.
7. Ensure operations comply with Company policies, SOPs, workplace safety requirements, ISO 9001 & ISO 45001 and applicable regulations.
8. Identify operational risks, gaps and areas for improvement, and implement appropriate corrective and preventive measures.
9. Prepare and review operational reports covering manpower, attendance, productivity, performance and other key operational matters.
10. Support staff training, development and performance improvement, while promoting accountability, teamwork and professionalism.
11. Develop and implement initiatives to streamline workflows, improve productivity and strengthen operational effectiveness.
12. Provide Management with regular operational updates, recommendations and improvement initiatives.
13. Support and undertake other duties, projects and initiatives as assigned by Management from time to time.

ROLE PROFILE:

1. A Diploma, Degree, WSQ Diploma or relevant WSQ certification, ITE qualification, WPLN certification, or other relevant qualifications.
2. We also welcome candidates who may not have formal academic qualifications but have solid hands-on operations experience, good leadership skills and a strong willingness to learn and grow with us.
3. Minimum 1-3 years of relevant operations or supervisory experience.
4. Relevant experience in warehousing or cleaning operations is an advantage.
5. Experience in managing manpower-intensive operations is an advantage.
6. Strong organisational, coordination and problem-solving skills.
7. Strong leadership, communication and interpersonal skills.
8. Able to work independently and manage multiple priorities effectively.
9. Proficient in Microsoft Office and operational management systems.
10. Strong sense of responsibility, accountability and ownership.