Assistant Operational Account Manager

Dsv Air & Sea SAU; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

DSV – Global transport and logistics in Singapore is seeking a Regional Assistant Operational Account Manager to provide regional operational support and customer service for selected APAC key accounts. You will coordinate with local operations teams and support the RKAM and Operational Account Manager.

You will monitor KPIs, analyze data in Excel/Power BI, drive process improvements, ensure SLA adherence, and act as liaison between customers and internal stakeholders across regions.

Qualifications

• Bachelor’s degree or above in business/freight forwarding or related disciplines.
• Minimum 8 years of operational experience in global forwarding/logistics.
• Excellent analytical and problem-solving capabilities.
• Advanced data analysis and reporting (Excel, Power BI).
• Strong communication and stakeholder management skills.
• Experience with automation tools or digital transformation initiatives is a plus.

Responsibilities

• Serve as the primary liaison between customers and internal stakeholders on region-wide operational matters.
• Monitor, analyze, and report KPIs to customers and management.
• Ensure all stations comply with established operational procedures, policies, and customer requirements.
• Analyze existing workflows and develop new processes to improve customer service, operational effectiveness, and productivity.
• Investigate service failures and operational issues, conduct root cause analysis, and implement immediate corrective actions.
• Generate, consolidate, validate, and distribute operational reports through data scrubbing and Excel-based reporting.
• Monitor shipment movements through track-and-trace activities and manage event management exception reporting.
• Facilitate daily operational meetings and provide timely updates to both internal and external customers.
• Perform end-to-end monitoring of shipment status from order initiation through final delivery, ensuring adherence to SLAs.
• Coordinate and manage direct deliveries and in-stock hub deliveries to data centers, ensuring timely and accurate execution.
• Collaborate with cross-functional teams to resolve operational challenges and maintain high levels of customer satisfaction.
• Support continuous improvement initiatives by identifying opportunities to enhance operational processes, service quality, and reporting capabilities.

Skills

Analytical skills

Excel

Power BI

Stakeholder management

Automation tools

Education

Bachelor’s degree in business/freight forwarding

Tools

Power BI

Job description

Purpose of the Role:

The Regional Assistant Operational Account Manager provide overall regional operational support and customer service for current transportation requirements for selected key accounts in Asia Pacific. In liaison with the local operations teams, responsible for the coordinating and monitoring ongoing business operations and improvement initiatives along with assigned RKAM (Regional Key Account Manager) and/or in support of the Operational Account Manager.

Key Responsibilities:

• Serve as the primary liaison between customers and internal stakeholders on all region-wide operational, business process, and service-related matters.
• Monitor, analyze, and report Key Performance Indicators (KPIs) to customers and management, driving process enhancements and operational improvements.
• Ensure all stations comply with established operational procedures, policies, and customer requirements.
• Analyze existing workflows and develop new processes to improve customer service, operational effectiveness, and productivity.
• Investigate service failures and operational issues, conduct root cause analysis, and implement immediate corrective actions.
• Generate, consolidate, validate, and distribute operational reports through data scrubbing and Excel-based reporting from local stations and internal systems.
• Monitor shipment movements through track-and-trace activities and manage Event Management exception reporting to ensure proactive issue resolution.
• Facilitate daily operational meetings and provide timely updates to both internal and external customers.
• Perform end-to-end monitoring of shipment status from order initiation through final delivery, ensuring adherence to service level agreements (SLAs).
• Coordinate and manage direct deliveries and in-stock hub deliveries to data centers, ensuring timely and accurate execution.
• Collaborate with cross-functional teams to resolve operational challenges and maintain high levels of customer satisfaction.
• Support continuous improvement initiatives by identifying opportunities to enhance operational processes, service quality, and reporting capabilities.

Knowledge & Skills

• Excellent analytical and problem-solving capabilities.
• Advanced data analysis and reporting (Excel, Power BI).
• Strong communication and stakeholder management skills.
• Experience with automation tools or digital transformation initiatives is a plus.

Education & Training

• Bachelor’s degree or above in business/freight forwarding or related disciplines.

Experience

• Minimum 8 years of operational working experience in global forwarding / logistics company.

Personal Characteristics

• High level of integrity and professional working standards.
• International mindset.
• Presentable and articulate.
• Able to work under pressure.
• High level of attention to details.
• Result-oriented and customer-focused.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.