Assistant Operational Account Manager

DSV Global Transport and Logistics; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

DSV Global Transport and Logistics is seeking a Regional Assistant Operational Account Manager for the Asia Pacific region, based in Singapore. You will provide regional operational support and customer service for key accounts, coordinating with local operations teams and the Regional Key Account Manager to monitor ongoing business and drive improvements.

The role requires a Bachelor's degree in business or related discipline and at least 8 years in global forwarding/logistics, with strong

Qualifications

• Bachelor's degree in business, freight forwarding or related discipline.
• 8+ years of operational experience in global forwarding/logistics.
• Strong analytical and problem-solving capabilities.
• Advanced data analysis and reporting using Excel and Power BI.
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as the primary liaison between customers and internal stakeholders on region-wide operations and service matters.
• Monitor, analyze, and report KPIs to customers and management, driving improvements.
• Ensure compliance with established procedures, policies and customer requirements.
• Analyze workflows and develop processes to improve service, efficiency and productivity.
• Investigate service failures, perform root cause analysis and implement corrective actions.
• Generate and distribute operational reports from local stations and internal systems.
• Monitor shipment movements and manage event reporting to ensure proactive resolution.
• Facilitate daily operational meetings and provide timely updates to customers.
• End-to-end monitoring of shipment status from order to delivery, maintaining SLAs.
• Coordinate direct deliveries and in-stock hub deliveries to data centers.
• Collaborate with cross-functional teams to resolve challenges and maintain customer satisfaction.
• Support continuous improvement initiatives in processes and reporting.

Skills

Analytical skills

Data analysis

Power BI

Excel

Stakeholder management

Communication

Education

Bachelor's degree in business/freight forwarding or related disciplines

Tools

Automation tools

Job description

Purpose of the Role:

The Regional Assistant Operational Account Manager provide overall regional operational support and customer service for current transportation requirements for selected key accounts in Asia Pacific. In liaison with the local operations teams, responsible for the coordinating and monitoring ongoing business operations and improvement initiatives along with assigned RKAM (Regional Key Account Manager) and/or in support of the Operational Account Manager.

Key Responsibilities:

• Serve as the primary liaison between customers and internal stakeholders on all region-wide operational, business process, and service-related matters.
• Monitor, analyze, and report Key Performance Indicators (KPIs) to customers and management, driving process enhancements and operational improvements.
• Ensure all stations comply with established operational procedures, policies, and customer requirements.
• Analyze existing workflows and develop new processes to improve customer service, operational effectiveness, and productivity.
• Investigate service failures and operational issues, conduct root cause analysis, and implement immediate corrective actions.
• Generate, consolidate, validate, and distribute operational reports through data scrubbing and Excel-based reporting from local stations and internal systems.
• Monitor shipment movements through track-and-trace activities and manage Event Management exception reporting to ensure proactive issue resolution.
• Facilitate daily operational meetings and provide timely updates to both internal and external customers.
• Perform end-to-end monitoring of shipment status from order initiation through final delivery, ensuring adherence to service level agreements (SLAs).
• Coordinate and manage direct deliveries and in-stock hub deliveries to data centers, ensuring timely and accurate execution.
• Collaborate with cross-functional teams to resolve operational challenges and maintain high levels of customer satisfaction.
• Support continuous improvement initiatives by identifying opportunities to enhance operational processes, service quality, and reporting capabilities.

Knowledge & Skills

• Excellent analytical and problem-solving capabilities.
• Advanced data analysis and reporting (Excel, Power BI).
• Strong communication and stakeholder management skills.
• Experience with automation tools or digital transformation initiatives is a plus.

Education & Training

• Bachelor's degree or above in business/freight forwarding or related disciplines.

Experience

• Minimum 8 years of operational working experience in global forwarding / logistics company.

Personal Characteristics

• High level of integrity and professional working standards.
• International mindset.
• Presentable and articulate.
• Able to work under pressure.
• High level of attention to details.
• Result-oriented and customer-focused.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

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