Manager

Dsv Air & Sea SAU; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DSV - Global transport and logistics in Singapore seeks a Business Services Manager to build strong relationships with stakeholders and deliver digital enablement across the business.

You will guide application lifecycle management, lead IT projects, and ensure measurable performance. The role demands seniority, strategic thinking, and a customer-first mindset to drive value and operational excellence.

Qualifications

• Minimum 15+ years of relevant functional experience.
• Relevant IT/Business domain qualifications.
• Ability to interpret strategic IT initiatives and align to business objectives.
• Advanced conflict resolution, influencing and communication skills.
• Identify root causes of issues and provide solutions.

Responsibilities

• Develop, maintain and support local/regional applications.
• Lifecycle management of applications (support, bug fixes, enhancements).
• Own services for regional and local applications for Air & Sea and Contract Logistics.
• Provide leadership and guidance to the team and ensure KPIs are met.
• Collaborate with stakeholders to deliver results from strategic initiatives.
• Oversee IT projects and resources to ensure scope is met within time and budget.

Skills

Leadership

IT Strategy

Communication

Conflict Resolution

Problem Solving

Job description

Purpose

The Business Services Manager establishes critical relationships with Business stakeholders in order to understand and address existing and/or emerging challenges and opportunities. This role will provide specialist advice and solutions to support the overall success of the business through digital enablement.

Key Task

• Development, maintenance and support of local/regional applications
• Application lifecycle management (support, bug fixing, enhancements)
• Service ownership of all regional and local applications for Air & Sea and Contract Logistics
• Business Consultancy and advice on digital enablement
• Business relationship management – interpret strategic objectives and execute as required
• Collaborate with leaders both inside and outside the organization to ensure delivery of meaningful results from strategic initiatives
• Manage/oversee IT Projects & Resoruces to ensure they are executed within scope
• Provide leadership and guidance to direct reports, ensuring they are well-supported and equipped to meet their performance goals while fostering a collaborative and productive team environment.
• Adopt a customer-first approach, prioritizing customer needs and expectations in all operations. Ensure high levels of customer satisfaction by delivering reliable, timely, and cost-effective IT solutions.
• Consistently achieving best performance, driving operational excellence, and meeting or exceeding KPIs.
• Collaborate with team members to solve problems and achieve common goals. Promote cross-functional teamwork to enhance operational efficiency and customer service.
• Demonstrate effective leadership by guiding, mentoring, and supporting team members, inspiring them to achieve their best performance.

Requirement

• 15 + years of relevant functional experience
• Relevant IT/Business related domain & qualifications
• Highly developed ability and proven experience in interpreting strategic IT related initiatives and aligning to business/commercial objectives
• Advanced conflict resolution, influencing and communication skills
• Ability to identify root causes of issues and gaps and provide relevant solutions.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.