Assistant Manager - System Business Analyst

Cari; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Michael Page Singapore is recruiting a senior Business Analyst to partner with business stakeholders, gather and document requirements, and drive end-to-end software delivery from design to implementation. You will prepare FSDs, facilitate workshops, and coordinate changes across cross-functional teams in a dynamic Conglomerate environment.

The role emphasizes strong communication, stakeholder management, and mentoring junior analysts while contributing to BA best practices and governance.

Qualifications

• At least 5 years of experience in Business Analysis, Systems Analysis, or application delivery roles.
• Proven experience gathering and documenting business requirements, process flows, business rules, user stories, and functional specifications.
• Strong knowledge of the end-to-end software delivery lifecycle, including requirements gathering, solution design, UAT, implementation, and change management.
• Experience working closely with business users, project teams, developers, and external vendors to deliver successful outcomes.
• Excellent communication and stakeholder management skills, with the confidence to facilitate workshops, challenge requirements, and drive discussions to resolution.
• Strong organisational skills with the ability to manage multiple change requests, projects, and competing priorities simultaneously.
• Hands-on experience with tools such as Jira, Freshservice, Azure DevOps, ClickUp, or similar workflow and ticketing platforms.
• A collaborative mindset with the ability to mentor junior team members and contribute to Business Analysis best practices.
• Exposure to enterprise applications such as ERP, CRM, retail, finance, inventory, POS, or e-commerce systems would be advantageous.
• Business Analysis, Agile, ITIL, CBAP, CCBA, or related certifications would be a plus, but are not essential.

Responsibilities

• Partner with business stakeholders to gather, analyse, and document business requirements for system enhancements, change requests, and projects.
• Prepare and review Functional Specification Documents (FSDs), ensuring requirements, business rules, process flows, and acceptance criteria are clearly defined.
• Facilitate requirement workshops, stakeholder discussions, and process reviews to identify business needs and deliver practical solutions.
• Coordinate change requests from submission through implementation, ensuring priorities, scope, timelines, and stakeholder expectations are effectively managed.
• Work closely with Project Managers, System Analysts, developers, and vendors to ensure solutions are aligned with approved business requirements.
• Support User Acceptance Testing (UAT), including test planning, defect tracking, issue resolution, and obtaining business sign-off.
• Monitor project and enhancement progress through tools such as Freshservice, ClickUp, Jira, or similar platforms, highlighting risks, blockers, and dependencies.
• Provide guidance and support to Business Analysts, assisting with workload coordination, document reviews, and best practices.
• Maintain clear communication with business and technical teams, providing regular status updates and escalating key issues when required.
• Contribute to the continuous improvement of business analysis processes, templates, documentation standards, and governance practices.

Skills

Business requirements gathering

Stakeholder management

Communication

Workshop facilitation

Tools

Jira

Freshservice

Azure DevOps

ClickUp

Job description

• Career growth and development opportunities
• Collaborative and supportive team culture

About Our Client

Well-established Singapore-based conglomerate with businesses spanning retail, financial services, property development, and hospitality.

Job Description

• Partner with business stakeholders to gather, analyse, and document business requirements for system enhancements, change requests, and projects.
• Prepare and review Functional Specification Documents (FSDs), ensuring requirements, business rules, process flows, and acceptance criteria are clearly defined.
• Facilitate requirement workshops, stakeholder discussions, and process reviews to identify business needs and deliver practical solutions.
• Coordinate change requests from submission through implementation, ensuring priorities, scope, timelines, and stakeholder expectations are effectively managed.
• Work closely with Project Managers, System Analysts, developers, and vendors to ensure solutions are aligned with approved business requirements.
• Support User Acceptance Testing (UAT), including test planning, defect tracking, issue resolution, and obtaining business sign-off.
• Monitor project and enhancement progress through tools such as Freshservice, ClickUp, Jira, or similar platforms, highlighting risks, blockers, and dependencies.
• Provide guidance and support to Business Analysts, assisting with workload coordination, document reviews, and best practices.
• Maintain clear communication with business and technical teams, providing regular status updates and escalating key issues when required.
• Contribute to the continuous improvement of business analysis processes, templates, documentation standards, and governance practices.

The Successful Applicant

• At least 5 years of experience in Business Analysis, Systems Analysis, or application delivery roles.
• Proven experience gathering and documenting business requirements, process flows, business rules, user stories, and functional specifications.
• Strong knowledge of the end-to-end software delivery lifecycle, including requirements gathering, solution design, UAT, implementation, and change management.
• Experience working closely with business users, project teams, developers, and external vendors to deliver successful outcomes.
• Excellent communication and stakeholder management skills, with the confidence to facilitate workshops, challenge requirements, and drive discussions to resolution.
• Strong organisational skills with the ability to manage multiple change requests, projects, and competing priorities simultaneously.
• Hands-on experience with tools such as Jira, Freshservice, Azure DevOps, ClickUp, or similar workflow and ticketing platforms.
• A collaborative mindset with the ability to mentor junior team members and contribute to Business Analysis best practices.
• Exposure to enterprise applications such as ERP, CRM, retail, finance, inventory, POS, or e-commerce systems would be advantageous.
• Business Analysis, Agile, ITIL, CBAP, CCBA, or related certifications would be a plus, but are not essential.

What's on Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.