Senior Business Analyst

Cognizant; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Cognizant Singapore is seeking an experienced Business Analyst to lead discovery, analyse complex cross-system initiatives and translate business needs into actionable requirements. You will work with product teams, solution architects, engineers and vendors to shape secure, scalable solutions across cloud platforms and data ecosystems.

You will own traceability, coordinate various testing activities and support deployment, with a focus on stakeholder collaboration and knowledge transfer.

Qualifications

• Proven experience as a Business Analyst on complex, cross-system or multi-stakeholder initiatives.
• Strong skills in requirements elicitation, process modelling, user story writing and acceptance criteria definition.
• Experience owning requirements traceability across the delivery lifecycle.
• Hands-on experience planning and coordinating functional, integration, regression, performance, security and user acceptance testing, and managing defects.
• Experience supporting deployment, transition and post-production stabilisation.
• Strong stakeholder management, facilitation and communication skills, with the ability to work with both business and technical audiences.
• Ability to mentor junior analysts and conduct structured knowledge transfer.
• Understanding of enterprise web and digital platforms, including cloud-hosted applications and services.
• Familiarity with APIs, system integrations and data exchanges across internal, vendor and Whole-of-Government systems.
• Working knowledge of SQL and data models, with experience in data analysis, reporting and dashboard tools.
• Exposure to business process automation, workflow and low-code / RPA tools, where applicable.
• Understanding of security and scalability considerations in solution design.
• Experience with Agile delivery and collaboration tools for backlog, sprint, requirements, testing, release and defect management.
• Familiarity with the government technology environment and standards, including the Singapore Government Tech Stack.

Responsibilities

• Lead discovery and analysis across complex or cross-system initiatives.
• Translate business needs and user insights into problem statements, process models, user stories, functional and technical requirements, and acceptance criteria.
• Work with business owners, product teams, solution architects, engineers and vendors to assess feasibility and shape secure, scalable solutions across cloud platforms, APIs, integrations, data and automation.
• Own requirements traceability from business need through to delivery and testing.
• Facilitate backlog refinement, sprint planning, solution walkthroughs and stakeholder decision-making.
• Plan and coordinate functional, integration, regression, performance, security and user acceptance testing, and manage defects through to resolution.
• Assess operational readiness and support deployment and transition activities.
• Coordinate post-production stabilisation and issue resolution.
• Provide guidance to other analysts.
• Undertake structured handover and knowledge transfer from incumbent officers.

Skills

Requirements elicitation

Process modelling

User story writing

Acceptance criteria

Stakeholder management

Agile delivery

Mentoring

SQL

Tools

APIs

Data integration tools

Dashboard tools

Reporting tools

Job description

Job Responsibilities

• Lead discovery and analysis across complex or cross-system initiatives.

• Translate business needs and user insights into problem statements, process models, user stories, functional and technical requirements, and acceptance criteria.

• Work with business owners, product teams, solution architects, engineers and vendors to assess feasibility and shape secure, scalable solutions across cloud platforms, APIs, integrations, data and automation.

• Own requirements traceability from business need through to delivery and testing.

• Facilitate backlog refinement, sprint planning, solution walkthroughs and stakeholder decision-making.

• Plan and coordinate functional, integration, regression, performance, security and user acceptance testing, and manage defects through to resolution.

• Assess operational readiness and support deployment and transition activities.

• Coordinate post-production stabilisation and issue resolution.

• Provide guidance to other analysts.

• Undertake structured handover and knowledge transfer from incumbent officers.

Job Requirements

• Proven experience as a Business Analyst on complex, cross-system or multi-stakeholder initiatives.

• Strong skills in requirements elicitation, process modelling, user story writing and acceptance criteria definition.

• Experience owning requirements traceability across the delivery lifecycle.

• Hands-on experience planning and coordinating functional, integration, regression, performance, security and user acceptance testing, and managing defects.

• Experience supporting deployment, transition and post-production stabilisation.

• Strong stakeholder management, facilitation and communication skills, with the ability to work with both business and technical audiences.

• Ability to mentor junior analysts and conduct structured knowledge transfer.

• Understanding of enterprise web and digital platforms, including cloud-hosted applications and services.

• Familiarity with APIs, system integrations and data exchanges across internal, vendor and Whole-of-Government systems.

• Working knowledge of SQL and data models, with experience in data analysis, reporting and dashboard tools.

• Exposure to business process automation, workflow and low-code / RPA tools, where applicable.

• Understanding of security and scalability considerations in solution design.

• Experience with Agile delivery and collaboration tools for backlog, sprint, requirements, testing, release and defect management.

• Familiarity with the government technology environment and standards, including the Singapore Government Tech Stack.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.