Assistant Manager/Senior Executive, System, RHSO (2-Year Contract)

National University Health System; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

National University Health System in Singapore seeks a Senior Executive, System to support NGEMR and related health IT tools. You will gather requirements, manage user access, and coordinate stakeholders to ensure smooth operations.

You will assist with new system rollouts, provide first-line technical support, generate reports with Epic tools, and help with data validation for disease registries and population health metrics. Strong communication and analytical skills are needed.

Qualifications

• Degree from a recognized university; 2–3 years of relevant experience.
• Experience in healthcare systems management preferred.
• Understanding of healthcare workflows and EMR systems.
• Good communication and interpersonal skills.

Responsibilities

• Facilitate stakeholder sessions to gather functional requirements and document enhancements.
• Execute user access provisioning and deprovisioning for NGEMR, ADID, and M365.
• Monitor system performance and provide first-line technical support.
• Generate reports using Epic tools and assist in data validation for registries.
• Support system rollout projects and coordinate user training sessions.
• Coordinate maintenance activities and communicate updates to users; assist UAT.
• Maintain logs and provide analytics support for population health projects.

Skills

Stakeholder collaboration

Requirement gathering

User access provisioning

Security compliance

Data validation

Education

Bachelor’s degree or higher

2–3 years healthcare IT experience

Tools

Epic tools

Reporting Workbench

SlicerDicer

Job description

Overview

Join our dynamic healthcare team as a Senior Executive, System, where you will play a crucial support role in managing healthcare information systems. This position focuses on requirements gathering, user access administration, and stakeholder coordination to ensure smooth operations of the Next Generation Electronic Medical Record (NGEMR) system, disease registries, and population health management tools. You will support new system rollouts and enhancement projects whilst providing essential technical support to our healthcare cluster.

Key Responsibilities

• Facilitate stakeholder sessions to gather functional requirements and maintain comprehensive documentation for system enhancements and new implementations
• Execute user access provisioning and deprovisioning for NGEMR, ADID, and M365 systems whilst ensuring full compliance with security frameworks and AIAM protocols
• Monitor system performance metrics and provide first-line technical support to healthcare clusters, coordinating escalations when required
• Generate reports using Epic tools (Reporting Workbench, SlicerDicer) and assist in data validation activities for disease registries and population health metrics
• Support system rollout projects and coordinate user training sessions to ensure smooth adoption of new features and enhancements
• Coordinate system maintenance activities and communicate updates to users whilst supporting user acceptance testing for system improvements
• Maintain communication logs, follow up on outstanding requests, and provide analytic and administrative support for population health analytics projects

Key Requirements

• A degree from a recognized university, with minimum 2-3 years of relevant working experiences
• Experience in healthcare systems management preferred
• Understanding of healthcare workflows and electronic medical record systems
• Good communication and interpersonal skills
• Good analytical and problem-solving skills