Assistant Manager/Senior Executive, Community Operations, PHCC(7156)

National University Health System; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

National University Health System in Singapore seeks a healthcare operations professional to lead community care team operations in an assigned area, with a focus on improving residents' health and anchoring care in the community.

You will collaborate with community partners, support operations planning, monitor KPIs, pilot new programmes, and help enhance patient experience by managing feedback and complaints.

Qualifications

• Bachelor's degree required.
• Experience in healthcare, operations or customer service environment.
• Minimum 2 years of experience.
• Strong writing and communication skills.
• Good interpersonal skills and sense of responsibility.
• Ability to manage complaints and feedback effectively.

Responsibilities

• Lead community care team operations in an assigned area to improve residents' health and anchor care in the community.
• Support community care team operations to help residents lead a healthy lifestyle through community operations (e.g., Transition care programme, Community Health Posts).
• Engage community partners to coordinate care and operations in the area.
• Support operations planning and monitor workload and KPIs.
• Pilot new programmes and processes; evaluate pilot success for future action.
• Support overall Patient Experience efforts, manage feedback from all sources, and address residents' concerns.
• Any other duties as required.

Skills

Writing

Communication

Interpersonal skills

Sense of responsibility

Complaint management

Education

Bachelor Degree

Job description

Overview

Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Transition care programme
• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• Bachelor Degree
• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Writing skill
• Communication skill
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback