Assistant Manager / Senior Assistant Manager, Service Academy

National University Hospital; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

National University Hospital's Service Academy is seeking an Assistant Manager / Senior Assistant Manager to shape recognition platforms and champion initiatives that elevate service culture across the organization.

You will coordinate quarterly service awards, engage stakeholders across HR and external partners, and organise learning experiences while supporting co-training, e-learning and coaching efforts.

Qualifications

• Bachelor’s degree in Learning & Development or related field; ACTA/DDLP advantage.
• 3–5 years in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills; ability to handle multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders at all levels.
• Passion for service excellence and recognition; independent yet collaborative.

Responsibilities

• Lead quarterly internal service awards coordination and external submissions.
• Consolidate evidence, manage scoring, and liaise with committees for award events.
• Drive improvement projects for awards systems using automation / APIs.
• Collaborate with HR and external partners to boost award participation.
• Organise site visits and curate experiences to motivate staff.
• Support co-training, e-learning and service coaching within the Academy.

Skills

Stakeholder engagement

Project management

Communication

Organisational skills

Team collaboration

Attention to detail

Education

Bachelor’s degree in Learning & Development or related field

ACTA or DDLP (advantage)

Job description

Overview:

The Service Academy is dedicated to cultivating a culture of service excellence and celebrating those who consistently deliver extraordinary care to patients and colleagues. We are seeking a dynamic and committed individual to join our team as Assistant Manager / Senior Assistant Manager. This role offers the opportunity to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

Key Responsibilities:

• Awards Management & Recognition
  • Lead the coordination of quarterly internal service awards and external service award submissions.
  • Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
  • Liaise with organising committees to ensure seamless award presentations and events.
  • Drive improvement projects for service awards and recognition systems employing automation / APIs

• Stakeholder Engagement
  • Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
  • Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.

• Learning & Exposure
  • Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
  • Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.

• Service Academy Support
  • Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
  • Support the Academy’s mission of embedding service excellence into daily practice and culture.

Qualifications & Attributes:

• Bachelor’s degree preferably in Learning & Development or related field and ACTA, DDLP though not necessary would be an advantage
• At least 3–5 years of experience in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition, with a keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.