Assistant Manager, Retail Operations

Suntec Real Estate Services Management; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Suntec Real Estate Services Management in Singapore seeks an experienced Facilities/Building Manager to lead a section of the Retail Operations team, overseeing daily mall maintenance, safety, and tenancy matters. You will coordinate with MCST stakeholders, manage budgets and Capex, ensure compliance with BMSMA and MCST by-laws, and guide the team in tenancy management and dispute resolution.

Diploma or degree in Building/Facilities/M&E, 3+ years in retail management, and strong communication

Qualifications

• Diploma or degree in Building, Facilities, Estate Management, M&E or equivalent.
• Minimum 3 years of experience in Retail Management.
• Excellent interpersonal and communication skills to manage relationships with team, tenants and service providers.
• Willing to work beyond standard hours when required.
• Familiar with MCST buildings and BMSMA regulations.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, PowerPoint, and Excel.

Responsibilities

• Manage daily operations and maintenance strategy for the mall facilities.
• Ensure safety and compliance with authority regulations and MCST by-laws.
• Oversee budget management, Capex and cyclical replacement works.
• Coordinate with MCST and stakeholders, including EOGMs/AGMs.
• Manage term contracts and vendor relationships.

Skills

Interpersonal skills

Communication

Initiative

Positive attitude

Education

Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent

Tools

Microsoft Office

PowerPoint

Excel

Job description

Suntec Real Estate Services Management (“Suntec-RES", formerly known as ESR Real Estate Services Management) is the real estate services arm of Tang Organization.

For over a decade, Suntec-RES has been entrusted by asset owners to deliver bespoke, best-in-class real estate solutions We manage a portfolio of iconic retail and commercial properties spanning close to 3 million square feet and valued at approximately S$8 billion. Our tailored approach integrates advanced property technology and sustainable practices to optimise asset performance and drive long-term value.

Our commitment to excellence and innovation ensures that we maximise the potential of our client’s assets, from project development to asset enhancement.

Suntec-RES is backed by Tang Organization, an established multinational conglomerate with integrated capabilities across the real estate value chain, including investment, development, management, and hospitality.

As the area leader of the Retail Operations team, the candidate needs to possess strong interpersonal skills and work with people of all levels. The candidate will be responsible for leading a section of the retail operation department.

Coaching executives in terms of technical building skills as well as tenancy management procedures. Settlement of disputes and claims from various stakeholders and incident management are to be equipped with the candidate.

As the city is multi-strata owned, the candidate needs to be conversant in BMSMA to be able to manage different property owners and stakeholders. The candidate needs to be conversant in the by-laws of the MCST to guide the team member in handling issues relating to Strata management matters.

Main Duties & Responsibilities (including but not limited to)

Maintenance and Operations:

• Execute daily operations and maintenance strategy of the mall, ensuring all facilities are in immaculate condition.
• Conduct daily and cyclical maintenance for the upkeep of the mall, ensuring a safe and conducive mall environment for all stakeholders.
• Monitor and execute preventive maintenance programs to eradicate downtime and extend the lifespan of equipment and infrastructure to legendary proportions.

Safety and Compliance:

• Guide team member and vendors to comply with all authority regulations, including exemplary health and safety standards for MCST.
• Conduct regular safety inspections and audits to identify and obliterate potential hazards to ensure MCST maintains impeccable authority compliance.
• Support the development and implementation of emergency response plans and procedures with unmatched efficiency.

Budget Management:

• Manage and prioritize facilities budget, ensuring cost-effective use of resources and checks.
• Deliver and execute assigned Capex items and Cyclical replacement works for building components.
• Execute duties for recovery of utilities arrears of tenants to control exposure by the MCST.
• Adhere to ESG to achieve Environment and energy targets set by the corporation.
• Guide Retail Operations team members on tenancy matters in terms of day-to-day operations and fit out.

MCST Management:

• To manage different stakeholders of MCST and enforce necessary by-laws to safeguard interest of the MCST. Include and not limited to amendment, addition and creation of by-laws for council approvals.
• Assist in conducting of necessary EOGMs, AGMs and package for Annual General Meetings and ensure the success of the event.
• Ensure and verify the accuracy of License Agreement between stakeholders and MCST to safeguard the interest of MCST.

Term Contract Management:

• Management of Term contracts and renewals to ensure delivery and consistent performance of Term vendors and building positive rapport for work efficiency.

Job Requirements

• Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent.
• Minimum 3 years of experience in Retail Management.
• Good interpersonal and communication skills to achieve excellent relationships with team members, tenants and service providers.
• Possess initiative and a positive working attitude.
• Experienced in MCST (Management Corporation Strata Title) buildings and familiar with BMSMA (Building Maintenance and Strata Management ACT).
• Willing to work beyond standard operating hours, when required.
• Strong verbal and written communication skills.
• Proficient in Microsoft office, PowerPoint, Excel