Assistant Manager, Retail Credit Documentation & Administration (RCDA)

Maybank Singapore; Singapore; Presencial; SGD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Maybank Singapore is seeking a capable leader to oversee the end-to-end post-approval, documentation and disbursement processes for retail loans, spanning both individuals and corporate clients. You will manage Letter of Offer, documentation, and transaction processing workflows, and champion process improvements.

This role focuses on driving automation, STP-enabled operations, governance, risk control, and collaboration with business, product and technology teams to enhance customer experience

Formación

• Degree in Banking, Business, Finance or related discipline required.
• Experience in post-approval, loan fulfilment or transaction processing is preferred.
• Experience in process transformation, automation, STP or digital initiatives is desirable.
• Familiarity with AI tools such as Microsoft Copilot or similar is an advantage.

Responsabilidades

• Lead and oversee end-to-end post-approval, documentation and disbursement processes for retail loans.
• Act as process owner for Digital and STP mortgage processes.
• Drive process improvement and automation to achieve operational efficiencies.
• Manage controls, governance, risk management and issue resolution to meet objectives.
• Partner with Business, Product, Technology and external stakeholders to enhance customer experience.
• Leverage data, AI and automation tools to boost productivity and manage risk.

Conocimientos

Process transformation

Automation

STP

Digital initiatives

AI tools familiarity

Educación

Degree in Banking, Business, Finance or related discipline

Herramientas

Microsoft Copilot

Power Platform

Descripción del empleo

Lead and oversee a team responsible for the end-to-end post-approval, documentation and disbursement processes for retail loans covering both individual and corporate customers.

Responsibilities:-

• Manage end-to-end Post approval process i.e. Letter of Offer/Documentation and transaction processing workflows
• Act as process owner for Digital and STP mortgage process
• Drive process improvement, automation to achieve operational efficiencies
• Manage process controls, governance, risk management and exception handling, ensuring timely resolution of issues and achievement of operational objectives
• Partner with Business, Product, Technology and external stakeholders on enhancing customer experience
• Leverage data, AI and automation tools to improve productivity and manage risk through effective control
• Lead and develop a high-performing operations team.

Requirements

• Degree in Banking, Business, Finance or related discipline
• At least 3 years' relevant experience in either credit documentation, mortgage operations, loan fulfilment or transaction processing, preferably with team management experience
• Experience in process transformation, automation, STP or digital initiatives
• Familiarity with AI tools, Microsoft Copilot, Power Platform or similar digital solutions is an advantage.

Preferred Profile

• A self-starter with strong ownership and decision-making capabilities
• Able to prioritise effectively, manage multiple workstreams, follow up proactively and drive outcomes in a fast-paced environment
• Passionate about digitalisation, automation and AI, with the ability to lead the transition towards DCP and STP-enabled operating models.

Only shortlisted candidate will be notified.