Assistant Manager, Outbound Services – Process Optimization

Singapore Polytechnic International; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Polytechnic International is seeking an Assistant Manager, Outbound Services to drive process improvement and digital enablement for the administration of student overseas programmes in Singapore. The role ensures end-to-end workflows are efficient, compliant and user-centered, coordinating system changes, data validation and user acceptance testing with IT and stakeholders.

You will oversee outbound processes, train users, maintain documentation and develop dashboards to support

Qualifications

• Relevant diploma or degree in Information Technology, Information Systems, Computer Science or a related discipline; relevant professional certifications would be advantageous.
• 2–4 years of relevant experience in business analysis, systems implementation, digital transformation, process improvement, project management or operations, preferably in the public sector.
• Strong process-mapping and business-analysis skills, with experience in requirements gathering, system enhancements, user acceptance testing and implementation.
• Proficiency in digital tools, data analysis and reporting; familiarity with Microsoft 365, Power BI and low-code automation tools would be advantageous.
• Strong project-management, stakeholder-engagement, communication and documentation skills, with an analytical, detail-oriented and service-focused approach.

Responsibilities

• Review and redesign end-to-end overseas programme workflows to address pain points and control gaps, and introduce opportunities for simplification, automation and self-service.
• Translate operational needs into functional requirements, coordinate system enhancements with colleagues in IT, and oversee user acceptance testing and implementation.
• Maintain operational documentation, monitor compliance, conduct user training and support the adoption of new processes and systems.
• Improve data quality and develop dashboards and reports to support operational monitoring and management decision-making.
• Oversee selected overseas programme processes, including trip submissions, insurance, funding, procurement, stakeholder enquiries and exception management.

Skills

Process mapping

Data analysis

Stakeholder engagement

Documentation

Project management

Attention to detail

Education

Diploma or degree in IT/IS/CS or related

Professional certifications advantageous

Tools

Microsoft 365

Power BI

Low-code automation tools

Job description

Singapore Polytechnic International is seeking an Assistant Manager, Outbound Services to drive process improvement and digital enablement for the administration of student overseas programmes in Singapore. The role ensures end-to-end workflows are efficient, compliant and user-centered, coordinating system changes, data validation and user acceptance testing with IT and stakeholders.

You will oversee outbound processes, train users, maintain documentation and develop dashboards to support