Assistant Manager, Operations

ych distripark (pte) ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ych distripark (pte) ltd in Singapore seeks a Warehouse Operations Manager to lead end-to-end warehousing and distribution functions, ensuring impeccable stock accuracy and service levels.

The role emphasizes P&L responsibility, regional rollouts, customer experience, continuous improvement, and strict adherence to EHS, quality, and security standards across all operations.

Qualifications

• In charge of profit and loss for the unit.
• Develop centre of excellence for rework operations.
• Carry out operation audits and advise on improvements.
• Drive customer experiences as part of the Customer Focus Team.
• Coordinate warehousing and distribution, including inventory and records.
• Optimize storage space and maintain stock accuracy.
• Deliver high standard customer service and handle enquiries.
• Oversee staff discipline and training for operations.
• Provide monthly performance reports on warehousing metrics.
• Collaborate with internal stakeholders to meet customer needs.
• Explore opportunities with existing customers and suppliers.
• Perform other duties as required by supervisor.
• Comply with EHS, Quality, legal and security requirements.

Responsibilities

• In charge of profit and loss for the unit.
• Develop centre of excellence for rework operations.
• Carry out operation audits and advise on improvements.
• Drive customer experiences as part of the Customer Focus Team.
• Coordinate warehousing and distribution, including inventory and records.
• Optimize storage space and maintain stock accuracy.
• Deliver high standard customer service and handle enquiries.
• Oversee staff discipline and training for operations.
• Provide monthly performance reports on warehousing metrics.
• Collaborate with internal stakeholders to meet customer needs.
• Explore opportunities with existing customers and suppliers.
• Perform other duties as required by supervisor.
• Comply with EHS, Quality, legal and security requirements.

Job description

• 1. Responsible for profit and loss of the unit and involve in regional roll out of key accounts operation where necessary.
• 2. Orchestrate comprehensive program and strategy to develop centre of excellence for rework business.
• 3. Conduct relevant operation audit and provide advice, striving for continuous improvement towards Operations Excellence.
• 4. Drive for active customer experiences as Customer Focus Team (Operations) CFT to increase customer loyalty.
• 5. Responsible for the coordination of all warehousing and distribution functions, including inventory, physical distribution, maintenance, record-keeping, traffic scheduling and etc.
• 6. Responsible for the optimum use of storage space and store layout in the warehouse and for customer’s stock inventory records to be kept accurate and up-to-date.
• 7. Develop and maintain a high standard of customer service and satisfaction. Attends to customers’ enquiries and adopt a proactive approach to minimize complaints.
• 8. Responsible for staff discipline to upkeep company service level and corporate image while facilitation effective training & development for operations personnel.
• 9. Provide monthly management reports on overall performance against agreed objectives in the areas of warehouse utilization, stock movements of customers and other matters relating to warehousing and distribution.
• 10. Liaise closely with internal stakeholders to meet customers’ needs and requirements.
• 11. Explore business opportunities with existing customer and their suppliers / clients as a lead for further development by sales and marketing staff.
• 12. Performs other job related functions as and when required by superior.
• 13. In full compliance to all EHS, Quality, legal and security requirements of the company.