Assistant Director, Social Service Institute

NCS National Council of Social Service; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SSI in Singapore is seeking an experienced Head of Department of Learning Excellence to provide strategic leadership over CET quality management, outcome evaluation and AE management. The role also leads digitalisation capability development for the social service sector and oversees a team of L&D professionals.

The successful candidate will guide frameworks, engage stakeholders and ensure alignment with regulatory and funding requirements across training programmes.

Qualifications

• Minimum 8 years of working experience in training quality assurance, workforce development, or learning and development.
• Experience with SSG frameworks and course endorsement processes is advantageous.
• Outstanding candidates with less working experience are welcome to apply.

Responsibilities

• Lead SSI's CET quality assurance efforts and course endorsement processes with funding bodies.
• Develop and oversee evaluation frameworks for training programmes and translate findings into improvements.
• Oversee onboarding, engagement and development of adult educators for sector practitioners.
• Drive digitalisation capability development for the social service sector and collaborate with partners.
• Supervise and mentor a team of learning and development professionals.

Skills

Analytical thinking

Critical thinking

Data management

Evaluation design

Stakeholder engagement

Digitalisation

Digital tools

Job description

[What the role is]

As Head of Department of Learning Excellence, the Assistant Director provides strategic and operational leadership over SSI's CET quality management, outcome evaluation, adult educator management, and sector digitalisation capability development functions.

[What you will be working on]

• Leading SSI's quality assurance efforts for sector CET, including managing course endorsement processes with respective funding bodies, and ensuring alignment with regulatory and funding requirements.
• Developing and overseeing frameworks for evaluating the effectiveness and impact of SSI's training programmes, including designing evaluation methodologies, analysing data, and translating findings into actionable improvements.
• Overseeing the management and quality assurance of SSI's adult educator (AE) pool, including onboarding, engagement, and ongoing development of AEs to ensure access to a diverse and capable network of sector practitioners.
• Driving digitalisation capability development for the social service sector, including identifying training needs, curating or developing relevant programmes, and partnering with agencies and training providers to build digital literacy among social service professionals.
• Supervising and mentoring a team of learning and development professionals, providing coaching, setting clear goals, and supporting their professional growth.

[What we are looking for]

Personal Competencies

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Social Service Sector Knowledge
• Data Management & Analysis
• Monitoring & Impact Evaluation

Skills Required

• Strong analytical and critical thinking skills to design and implement outcome evaluation frameworks
• Familiarity with SSG frameworks, course endorsement processes, and CET quality assurance requirements
• Ability to engage and manage a diverse pool of adult educators and sector stakeholders
• Adaptability and resilience in working across multiple workstreams and with a wide range of stakeholders, with the ability to communicate complex ideas clearly to senior management and external partners
• Keen interest in digitalisation and its application to workforce development in the social service sector
• Proficiency in digital tools and platforms, with an interest in leveraging technology to enhance work processes and collaboration

Experience & Special Certification(s)

• Minimum 8 years of working experience in training quality assurance, workforce development, or learning and development roles, preferably in the social service or people sector
• Experience working with SSG frameworks and course endorsement processes would be advantageous
• Outstanding candidates with less working experience are welcome to apply

Only shortlisted candidates will be notified