Manager, Centre Management (Arts Centres)

Arts House Group; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Arts House Group in Singapore seeks a Manager to assist the Centre Head in operating and activating arts centres, aligning policies, safety and tenant requirements. You will coordinate with Facilities Management and cross-functional teams to deliver engaging placemaking programs and ensure regulatory compliance.

You will develop tenancy processes, monitor tenant performance, and drive collaborations across precincts while maintaining a visitor-friendly and compliant environment.

Qualifications

• Diploma in events, hospitality, business, marketing or related discipline.
• Minimum 8 years in venue/centre operations, facilities or tenancy management.
• Experience with tenants, hirers, vendors and internal stakeholders on operations.
• Experience supporting tenancy compliance, governance, SOPs or regulatory requirements.
• Experience coordinating maintenance or CAPEX projects is a plus.

Responsibilities

• Support Centre Head in developing SOPs and centre management systems.
• Ensure tenants' adherence to policies, safety, and regulatory requirements.
• Coordinate with Facilities Management for upkeep and safety inspections.
• Collaborate with internal departments to ensure operational readiness.
• Assist tenancy processes, compliance frameworks and reporting.
• Monitor tenant compliance and arrears; coordinate with Finance.
• Identify opportunities for collaborations, activations and placemaking.
• Support centre-led programmes and community engagement initiatives.
• Contribute to CAPEX coordination and project delivery.
• Maintain relationships with tenants and stakeholders for smooth operations.

Skills

Stakeholder management

Tenant management

Operations coordination

Facilities & safety

Project coordination

Documentation & reporting

Adaptable & hands-on

Education

Diploma in Events

Job description

Join us to shape Singapore’s arts landscape. Collaborate with passionate people, champion bold ideas, and bring iconic spaces to life. Your creativity fuels a vibrant cultural future.

Job purpose

• The Manager supports the Centre Head in the effective management and activation of the arts centre, ensuring smooth day-to-day operations, effective tenant management and the implementation of relevant policies and procedures.
• The role works collaboratively with internal teams, tenants and external stakeholders to deliver placemaking and engagement initiatives, that strengthen community connections and contribute to a vibrant arts centre.
• The Manager also works closely with the Facilities Management team to ensure compliance with relevant regulatory and safety requirements, including fire safety, safety inspections and the implementation of appropriate safety measures across the centres and tenant spaces.

Duties and responsibilities

• Support Centre Head in developing and implementing SOPs, operational processes and centre management systems across centres
• Ensure tenants’ and hirers’ adherence to centre policies, operational processes and relevant fire safety and regulatory requirements
• Coordinate with FM on centre upkeep, and maintenance safety inspection matters to support a positive visitor and tenant experience across the centres
• Coordinate across internal departments including FM, Security and Venue Sales to ensure operational readiness and alignment
• Assist CH to in developing and implementing tenancy-related processes and compliance frameworks
• Monitor and follow up on tenant operational compliance matters
• Monitor and follow up on arts tenant’s arrears in coordination with Finance
• Work with CH and VP team to identify opportunities for collaborations, precinct activations and placemaking initiatives across the centres
• Work closely with VP team on the delivery and operational coordination of centre-led programmes, activations and engagement initiatives
• Support the development and implementation of initiatives that strengthen tenant visibility, community engagement and the positioning of the arts centres as creative enclaves

4. Facilities Management & CAPEX Coordination

• Support CH and work with FM to ensure CAPEX projects are delivered on time
• Coordinate operational requirements and tenant liaison relating to maintenance and improvement works

5. Stakeholder & Tenant Management

• Maintain good relationships with tenants and stakeholders to support centre operations and programme delivery
• Ensure alignment between tenant engagement and operational requirement
• Support Centre Head to ensure all required tenancy matters, reports, evaluations and engagements relating to on arts tenants and arts tenancies are completed and submitted in a timely manner

6. Others

• Perform any other duties from time to time as assigned by the HOD and the Management

Qualifications

Education

• Diploma in Events, Hospitality, Business, Marketing or a related discipline.

Experience

• Minimum 8 years of relevant experience in venue / centre operations, property or facilities management, tenancy management, arts administration, events or a related field.
• Experience working with tenants, hirers, vendors and internal stakeholders on operational matters.
• Experience supporting tenancy compliance, governance processes, SOPs or regulatory requirements.
• Experience coordinating maintenance, improvement works or CAPEX projects would be advantageous.
• Exposure to placemaking, community engagement, precinct activation or arts/cultural programming would be an advantage.
• Experience within the arts, cultural, venue or creative sector would be advantageous but not essential.

Skills

• Strong stakeholder and tenant management skills, with the ability to engage effectively with tenants, hirers and internal teams.
• Good operations and coordination skills, with the ability to manage multiple operational matters across centres.
• Good understanding of facilities management, workplace safety and operational readiness.
• Strong project coordination skills, including working with Facilities Management on maintenance, improvement works and CAPEX projects.
• Good written and verbal communication skills, including preparation of reports, evaluations and operational documentation.
• Proactive and hands-on, with a willingness to take ownership of operational matters.
• Organised and detail-oriented, with strong follow-through.
• Collaborative, with the ability to work across Facilities Management, Security, Venue Sales, Finance and programming teams.
• Accountable and dependable, with the ability to manage timelines and competing priorities.
• Adaptable and comfortable working in a dynamic venue and arts-centre environment.