Assistant Manager/Manager, Airport Systems, Airport Operations Technology & CIT

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Changi Airport Group (Singapore) Pte. Ltd. is seeking a proactive IT leader to spearhead IT initiatives and ensure operations excellence for the airport. You will plan roadmaps, assess requirements, manage projects, and lead 24/7 IT operations and vendor relationships with outsourced partners. Collaborate with stakeholders across the airport community to deliver secure, scalable solutions and continuous improvements.

Qualifications

• Bachelor’s degree in Computer Science, IT, Systems Engineering or related discipline.
• Minimum 5 years of professional experience in IT/Tech roles.
• Competent in cloud services, networking, and servers.
• ITSM and IT Project Management certifications preferred (e.g., ITIL, PMP, Prince2).
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Strategise and develop system roadmap and implementation plans.
• Develop business cases with ROI and customer service benefits.
• Lead vendors and internal teams to propose technical solutions and KPIs.
• Manage 24/7 operations, maintenance, compliance and renewal of IT systems.
• Improve IT processes as part of continuous improvement.

Skills

Cloud services

Networking

Servers

ITSM

IT project management

Stakeholder management

Vendor management

Leadership

Cybersecurity awareness

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Tools

ITSM tools

Project management tools

Job description

We are looking for a proactive and service-oriented individual to spearhead IT initiatives and deliver IT operations excellence for our airport. The candidate will be responsible for planning, requirements analysis, technical assessment, project management, solution deployment, operation management of Airport IT solutions.

The candidate shall be both a team player and leader who possess strong interpersonal skills. He / she will be expected to collaborate effectively with stakeholders within the airport community and manage our vendor relationship by driving common vision and values to achieve the outcomes with our various outsource industry partners.

The candidate will be expected to perform the following roles & responsibilities:

• Strategise and develop system roadmap and implementation plans.
• Work closely with various airport stakeholders, both internal and external, to develop business cases for projects considering aspects such as return on investments and customer service benefits.
• Work with internal technical teams and lead vendors to propose overall technical solutions and key performance indicators to measure success
• Perform proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements.
• Lead and manage 24/7 operations, maintenance, compliance and renewal of our Airport IT systems to support airport operations. Candidates who are cognizant with industry best practices are preferred.
• Manage IT operations and performance of IT systems (both on-premise and hosted on the cloud) to ensure operational effectiveness and efficiency.
• Perform, review and enhance business and IT processes as part of the continuous improvement effort.

Requirements

• Bachelor’s degree in a related field such as Computer Science, IT, Systems Engineering or related discipline.
• Minimum 5 years of professional work experience in the related technical domains and industry.
• The candidate shall be competent in cloud services, networking and servers.
• Certifications in IT Service Management (ITSM) and IT Project Management (e.g. CITPM PMP, Prince2) is preferred.
• Possesses strong analytical skills to define risk, identify potential threats, and develop action/mitigation plans.
• Possesses organisational and project management, interpersonal and communication skills (verbal and written), and ability to manage/work with contractors for project implementation and system maintenance and support works, which include inculcating awareness of current and emerging cybersecurity threats.
• Strong team spirit and sense of responsibility, good at discovering and solving problems.