Assistant Manager, HR & Admin Department

PERTAPIS Education and Welfare Centre; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PERTAPIS Education and Welfare Centre in Singapore seeks an HR Operations Manager to lead HR functions across recruitment, payroll, policies, and staff welfare at our centres. You will ensure compliance with MOM, PDPA and other regulations while supervising Administration staff.

You will act as a first-level HR contact, manage HRMS data, handle employee relations, and contribute to reporting, audits and training coordination.

Qualifications

• Diploma/Degree in HR, Business Admin or related field.
• 3–5 years of HR & Admin experience, preferably with supervision.
• Knowledge of Singapore Employment Act, MOM regs and PDPA.
• Proficient in HRMS systems and MS Office.
• Organised, detail-oriented and discreet with confidential information.
• Good interpersonal and communication skills across levels.

Responsibilities

• Assist to manage and support recruitment end-to-end, including interviewing, onboarding, offboarding, confirmations, appraisals and training coordination.
• Assist to manage, review and implement HR policies/SOPs in line with regulatory requirements.
• Administer payroll inputs, leave, claims and benefits via HRMS.
• Serve as first-level HR contact for staff and supervisors, escalating complex issues as needed.
• Keep employee records, HRMS data and HR documentation accurate, timely and confidential.
• Assist in handling disciplinary inquiries and related employee relations matters.
• Guide team on day-to-day employee relations and compensation & benefits matters.
• Assist to manage and oversee all public enquiries.
• Deputised for the Head of Department in their absence.

Skills

Interpersonal skills

Communication

Organizational skills

Discretion with confidential info

Customer service mindset

Education

Diploma/Degree in HR or related field

Tools

HRMS

MS Office

Job description

1. Job Functions

HR Operational Management

• Assist to manage and support recruitment end-to-end, including interviewing, onboarding, offboarding, confirmations, appraisals and training coordination
• Assist to manage, review and implement HR policies/SOPs in line with the regulatory requirements
• Administer payroll inputs, leave, claims and benefits with via the existing HRMS
• Serve as first-level HR contact for staff and supervisors, escalating complex issues as needed
• Keep employee records, HRMS data and HR documentation accurate, timely and confidential
• Assist in handling disciplinary inquiries and related employee relations matters
• Guide team members on day-to-day employee relations and, compensation and benefits matters
• Assist to manage and oversee all public enquiries
• Deputised for the Head of Department in their absence

Compliance & Reporting

• Manage and support compliance with MOM and other statutory/sectoral requirements
• Prepare and support HR/admin reports for management, audits and accreditation
• Manage statutory surveys (MOM, MSF, NCSS, etc.)
• Maintain audit-ready records and governance documentation

Administration & Office Operations

• Manage and support vendor liaison, procurement, and contract documentation and administration
• Ensure proper documentation, record keeping and data protection practices in accordance with PDPA and organisational policies.
• Supervise administrative staff and ensure smooth office operations
• Oversee general administration of office and sundry supplies, staff uniforms, etc for all centres
• Provide administrative and logistical support for meetings and events
• Maintain accurate, timely, and confidential records in the existing HRMS and organisation systems
• Conduct briefings and relevant trainings for the department and organisation

Learning & Staff Development

• Manage and support competency development and sector-specific training compliance
• Coordinate training schedules, registrations and records
• Track training utilisation, funding submissions and reporting
• Identify, source or tap on suitable training grants, subsidies or fundings schemes

Staff Medical and Benefits

• Administer all related matters for the group medical insurance programme which may include, but not limited to inpatient and outpatient coverages, and any other staff benefits.
• Process staff enrolment, changes and terminations in accordance with policy terms, including new hires, dependants, promotions and resignations.
• Serve as the main point of contact for staff on coverage queries, claims procedures, pre-authorisation, panel clinics and exclusions.
• Support staff with complex or disputed claims by liaising with insurers, brokers and third-party administrators.
• Support the annual benefits review, including benchmarking against market practice and social-sector peers.

Organisation Insurance Management

• Manage the organisation's insurance portfolio, which may include, but not limited to, WICA, Public and Fire liability, Association liability, Fidelity and Money guarantee and Event insurance.
• Track policy periods, renewal dates, sums insured and premium budgets, and ensure no lapse in coverage.
• Work with Finance, Operations and programme teams to identify insurable risks arising from new programmes, social enterprise activities, premises, events and partnerships, and update coverage accordingly.
• Coordinate renewal submissions, including consolidating accurate data and claims history.
• Manage incident and claims reporting for organisational policies, working with the insurer, broker and the relevant internal departments to ensure timely notification and settlement.
• Review contracts, agreements and grant requirements for insurance clauses and advise the relevant teams.

2. Candidate Requirements

• Diploma/Degree in HR, Business Administration or related field
• 3-5 years of relevant HR & Admin experience, preferably with supervisory exposure
• Knowledge of Singapore Employment Act, MOM regulations and PDPA
• Proficient in HRMS systems and MS Office
• Organised, detail-oriented, and able to handle confidential information with discretion
• Good interpersonal and communication skills and able to work across all levels

3. Working Hours

5 days work

4. Work Location

1 Joo Chiat Complex

**Disclaimer: Only shortlisted candidates will be contacted**