Assistant Manager, Hospitality (In Hotel or Nursing Home)

RRecruiter; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

RRecruiter is seeking a Senior Hospitality Operations Support to oversee daily dining, housekeeping, and laundry across the residence. The role focuses on delivering personalized, high-quality experiences while maintaining standards, cost efficiency, and team performance.

You will collaborate with executive hospitality teams to manage reception, resident relations, and transportation arrangements, ensuring smooth operations and high resident satisfaction.

Qualifications

• Degree or Diploma in Hospitality, Hotel Management, or related field.
• Food Safety certification preferred.
• Background in Customer Service, Food & Beverage, Housekeeping, or Event Planning.
• Proficient in Microsoft Office.

Responsibilities

• Oversee day-to-day dining, housekeeping, and laundry operations to ensure consistent service delivery.
• Build trusted relationships with residents and families, gather feedback and raise service quality issues.
• Lead, coach, and motivate frontline staff; act as escalation point for staff concerns.
• Track supply receipt/issuance/transfers; maintain organized storage; monitor stock levels.

Skills

Customer service

Food & beverage

Housekeeping

Event planning

Microsoft Office

Communication

Flexibility

Shift work

Education

Degree or Diploma in Hospitality

Food Safety certification

Tools

Microsoft Office

Job description

Support the Senior Manager in overseeing daily hospitality operations across dining, housekeeping, and laundry, ensuring residents receive a personalized, high-quality experience while maintaining service standards, cost efficiency, and team performance. Collaborate with the Executive, Hospitality to manage reception, visitor engagement, and transportation arrangements, contributing to seamless operations and resident satisfaction.

Key Responsibilities:

• Hospitality Operations — Manage day-to-day dining, housekeeping, and laundry functions consistently; ensure smooth, reliable service delivery.
• Resident & Family Relations — Build trusted relationships with residents and their next-of-kin (NOK); keep individuals and families informed of lifestyle options; gather and elevate feedback to improve service quality; respond to needs through volunteer coordination, transport arrangements, special menu requests, etc.
• Team Leadership — Guide, coach, and motivate frontline staff; act as first point of escalation for staff concerns, resolving minor issues independently and referring complex matters to the Senior Manager.
• Inventory Management (Non-Clinical Items) — Track supply receipt/issuance/transfers; maintain organized, labeled storage; monitor and replenish stock levels to meet operational needs.
• Cross-functional Collaboration — Work closely with the Senior Manager, nutritionists, care teams, and other stakeholders to ensure aligned, seamless resident care.

Requirements:

• Degree or Diploma in Hospitality, Hotel Management, or related field
• Food Safety certification preferred
• Background in Customer Service, Food & Beverage, Housekeeping, or Event Planning
• Proficient in Microsoft Office
• Flexible with changing resident needs, operational challenges, and weekend/shift work
• Clear, professional communication with residents, families, and team members