Assistant Manager, Higher Education

Singapore Institute of Management; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SINGAPORE INSTITUTE OF MANAGEMENT in Singapore seeks an experienced Programme Delivery professional to administer support systems and ensure the Learning Management System is set up according to procedures. You will coordinate with partners and academics, communicate timely updates to students and staff, manage lecturer deployment, drive process innovation, budgeting, class scheduling and assessment management.

Mandarin-speaking stakeholders is a plus.

Qualifications

• Bachelor's degree with at least 5 years of working experience.
• Familiar with the higher education industry.
• Excellent communication, interpersonal and presentation skills.
• Team player with leadership abilities and able to work through people.
• Strong command of written and spoken English; Mandarin-speaking stakeholders advantageous.

Responsibilities

• HE Programme Delivery: Administer support systems and delivery operations.
• Operation Coordination with Partners and Head of Programmes/Academics: Maintain relations and review concerns.
• Communicate: provide timely updates to students and staff; organise partner visits.
• Lecturer Management: liaise with academic staff to deploy qualified lecturers.
• Process Innovation: spearhead digitalisation and automation initiatives for the department.
• Budgeting and Resource Allocation: ensure accuracy in budgeting.
• Class Scheduling and Assessment Management: coordinate scheduling and assessment plans.
• Marketing and Recruitment: support SMR with marketing and recruitment; maintain collateral/website.
• People Management: deploy and supervise work teams.
• Programme Review: implement changes for programme reviews; regional market experience is an advantage.

Skills

Communication skills

Leadership

Teamwork

Analytical thinking

English proficiency

Mandarin bilingual

Education

Bachelor's Degree

Job description

• HE Programme Delivery: Administer support systems and delivery operations. Ensure that the Learning Management System is set up in accordance to procedures and take corrective actions to remedy deviation from standards.
• Operation Coordination with Partners and Head of Programmes/Academics: Maintain good relations with partners on data transfer, review of operational concerns, resolve pertinent issues and suggest improvements.
• Communicate: timely updates and changes to key stakeholders including students and staff. Organise events to host partner visits and facilitate interaction with students.
• Lecturer Management: Liaise with the academic staff to confirm the deployment of qualified lecturers. Ensure quality teaching is provided to students.
• Process Innovation: Spearhead digitalisation and automation initiatives for the department.
• Budgeting and Resource Allocation: Ensure accuracy in budgeting.
• Class Scheduling and Assessment Management: Work with internal departments on class scheduling and assessment management plans.
• Marketing and Recruitment: Engage and support colleagues in Student Recruitment Group (SMR) with marketing and recruitment efforts. Ensure that all marketing collaterals and website are updated.
• People Management: Deploy and supervise work teams to achieve their goals.
• Programme Review: Follow through changes (system setup, etc) for Programme reviews (internal and external).
• Regional market experience is added advantage

Requirements

• Bachelor's Degree with at least 5 years of working experience
• Familiar with the higher education industrywill be an advantage
• Excellent communication, interpersonal and presentation skills
• Team player with good leadership skills and able to work through people
• Resourceful, self-driven, independent, and confident
• Strong analytical and critical thinking skills
• Adaptive to change, able to work under pressure and committed to meeting deadlines
• Strong command of written and spoken English
• Able to converse with Chinese /Mandarin-speaking stakeholders like students, parents, etc.