Manager, Higher Education 4

sim; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

sim in Singapore is seeking an experienced Programme Operations Manager to oversee programme delivery activities, ensuring compliance with course requirements and regulatory standards, and coordinating with academic partners to support timely execution.

You will lead planning, scheduling, budgeting support, and continuous improvement initiatives while managing a team, liaising with staff and students, and driving quality assurance across programmes.

Qualifications

• Bachelor's degree in Education, Business, or a related discipline.
• At least 6 years of relevant experience in higher education or related sector, including at least 2 years in a supervisory or team lead role.
• Experience in programme operations, scheduling, or stakeholder coordination.
• Familiarity with regulatory requirements and quality assurance practices in higher education.

Responsibilities

• Programme Operations and Delivery Support: Manage programme delivery activities and administrative processes within assigned areas to ensure timely and effective execution in accordance with course requirements, institutional policies, and regulatory standards.
• Academic and Partner Coordination: Coordinate with relevant stakeholders, including University Partners, Heads of Programmes/Academics, and other functions, as appropriate, to support operational delivery, resolve issues, and ensure timely communication to staff and students.
• Student, Lecturer and Assessment Coordination: Coordinate student communications and engagement activities, and support lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders. Support the planning and coordination of programme delivery structures and assessment arrangements, where applicable.
• Planning, Scheduling and Resource Management: Manage class scheduling, delivery arrangements, and resource allocation within assigned programmes to ensure efficient utilisation and smooth operations.
• Financial Monitoring and Marketing Support: Support budget tracking and reporting activities within assigned areas, and work with Student Recruitment to support marketing and enrolment activities for programmes.
• Quality Assurance, People Management and Continuous Improvement: Manage team members to ensure effective performance, engagement, and development. Support programme reviews, reporting, and benchmarking activities, and implement process improvements within the team to enhance operational efficiency and service delivery.

Skills

Communication

Organization

Analytical thinking

Problem solving

Judgement

Stakeholder management

Priority management

Education

Bachelor's degree in Education, Business, or related field

Job description

Accountabilities

• Programme Operations and Delivery Support: Manage programme delivery activities and administrative processes within assigned areas to ensure timely and effective execution in accordance with course requirements, institutional policies, and regulatory standards.
• Academic and Partner Coordination: Coordinate with relevant stakeholders, including University Partners, Heads of Programmes/Academics, and other functions, as appropriate, to support operational delivery, resolve issues, and ensure timely communication to staff and students.
• Student, Lecturer and Assessment Coordination: Coordinate student communications and engagement activities, and support lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders. Support the planning and coordination of programme delivery structures and assessment arrangements, where applicable.
• Planning, Scheduling and Resource Management: Manage class scheduling, delivery arrangements, and resource allocation within assigned programmes to ensure efficient utilisation and smooth operations.
• Financial Monitoring and Marketing Support: Support budget tracking and reporting activities within assigned areas, and work with Student Recruitment to support marketing and enrolment activities for programmes.
• Quality Assurance, People Management and Continuous Improvement: Manage team members to ensure effective performance, engagement, and development. Support programme reviews, reporting, and benchmarking activities, and implement process improvements within the team to enhance operational efficiency and service delivery.

JOB REQUIREMENTS

Academic Education and Work Experience

• A recognised bachelor's degree, preferably in Education, Business, or a related discipline
• At least 6 years of relevant experience in higher education or a related sector, including a minimum of 2 years in a supervisory or team lead role
• Experience in programme operations, scheduling, or stakeholder coordination
• Familiarity with regulatory requirements and quality assurance practices in higher education

Skills

• Good communication and interpersonal skills, with ability to convey information clearly to different stakeholders
• Strong organisational and operational management skills
• Strong analytical and critical thinking skills, with good problem-solving abilities
• Ability to apply sound judgement and make decisions within established processes
• Ability to interpret information from multiple sources to resolve operational issues
• Ability to manage multiple priorities and coordinate across teams

Personal Attributes

• Team player with the ability to lead and guide team members effectively
• Resourceful, self-driven, independent and confident
• Detail-oriented with ability to manage operational complexity
• Adaptable and able to work under pressure with commitment to meeting deadlines
• Strong sense of ownership and accountability for assigned responsibilities

We regret that only shortlisted candidates will be notified.