Assistant Manager - Front Office (Night Duty Manager)

grand hyatt singapore; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Night Duty Manager) to lead a dedicated team and uphold our brand standards. You will oversee night-time front desk operations and ensure a seamless guest experience while prioritising safety and guest wellbeing.

Ideal candidates hold a hospitality-related degree or diploma, with at least two years of supervisory Front Office or Guest Relations experience in a hotel.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• Minimum 2 years as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel.
• Excellent communication and customer relations skills; strong problem-solving and interpersonal abilities.

Responsibilities

• Collaborate with Assistant Front Office Managers to ensure smooth department operations and brand standards.
• Assist in day-to-day front desk operations to deliver a flawless guest experience.
• Support emergency response procedures to ensure guest and staff safety.

Skills

Leadership

Communication

Customer relations

Problem solving

Administrative skills

Interpersonal skills

Education

Hospitality degree/diploma

Job description

Embark on a rewarding journey with us as a Assistant Manager - Front Office (Night Duty Manager), where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

• Collaborate with the Assistant Front Office Managers to maintain the efficient running of the department and uphold brand standards.
• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.
• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.
• Showcase exceptional communication and customer relations skills.
• Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.