Assistant Manager - Front Office (Duty Manager)

Grand Hyatt; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Duty Manager) to lead a dedicated team and uphold brand standards. You will oversee front desk operations and ensure a flawless guest experience while driving excellence across the department.

Required are a relevant degree or diploma in Hospitality or Tourism management and a minimum of 2 years in a supervisory Front Office/Guest Relations role. Strong communication and interpersonal skills are essential.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• At least 2 years as Assistant Manager or Team Leader in Front Office/Guest Relations.
• Strong communication and customer relations skills.
• Good problem-solving, administrative and interpersonal skills.

Responsibilities

• Collaborate with the Assistant Front Office Managers to ensure smooth department operations and uphold brand standards.
• Support day-to-day front desk operations and guest services for a seamless experience.
• Contribute to guest safety and wellbeing by participating in emergency response procedures.

Skills

Communication skills

Customer relations

Problem-solving

Administrative skills

Interpersonal skills

Education

Bachelor’s or Diploma in Hospitality/Tourism management

Job description

Job Description & Requirements

Embark on a rewarding journey with us as a Assistant Manager - Front Office (Duty Manager), where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Organization

Grand Hyatt Singapore

Key Responsibilities

• Collaborate with the Assistant Front Office Managers to maintain the efficient running of the department and uphold brand standards.
• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.
• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

Requirements

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.
• Showcase exceptional communication and customer relations skills.
• Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.