Assistant Front Office Manager

JEN SINGAPORE TANGLIN BY SHANGRI-LA; Singapore; On-site; SGD 40,000 - 65,000; Full time

Benefits offered by this job

Duty meals

Birthday leave

Flexible benefits

Complimentary room nights

Discounted room rates

Discounted dining rates

Job summary

JEN SINGAPORE TANGLIN BY SHANGRI-LA is seeking an Assistant Front Office Manager to uphold the front desk standard and ensure smooth daily operations under the Front Office Manager. You will review guest feedback, track satisfaction levels, and develop training programs for the department, while engaging with guests from diverse backgrounds and leading a friendly, detail-focused team.

This role offers career development opportunities with duty meals, birthday leave, complimentary room nights,

Qualifications

• Experience in front office leadership is preferred.
• Strong guest service orientation with attention to detail.
• Ability to develop and deliver training for a hotel department.
• Excellent communication and interpersonal skills.

Responsibilities

• Uphold the department's standards under the Front Office Manager.
• Ensure smooth operation of daily front office activities.
• Review guest feedback and comments to improve service.
• Track guest satisfaction levels and ensure requirements are met.
• Develop training programs for the front office team.

Skills

Guest service

People leadership

Training delivery

Hospitality mindset

Job description

Job Highlights

Career Development Opportunities

• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are hiring Assistant Front Office Manager

As a Assistant Front Office Manager, we rely on you to

• Upkeep and general standard of the department under the guidance of the Front Office Manager
• Ensure smooth operation on a daily basis
• Review feedbacks, guest comments, and other information pertaining to front office
• Track guest satisfication levels and ensure requirements are adhered to
• Develop training programs for department

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests from all backgrounds
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented
• Has no fear of challenges