Assistant Manager, Finance Operations & Transformation (General Insurance)

UNITED OVERSEAS INSURANCE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

UNITED OVERSEAS INSURANCE LTD in Singapore is seeking an Assistant Manager in Finance Operations to oversee end-to-end premium collections, credit control, and payment processing. This hands-on role uses Odyssey 5 for receipts and policy matching, requiring accuracy under tight monthly deadlines.

The ideal candidate has 8–10 years of operational finance experience, a degree in accounting or finance, and strong Excel skills.

Qualifications

• Degree in Accountancy, Finance, or equivalent.
• 8–10 years in operational finance, credit control or accounting.
• Experience in the Singapore General Insurance sector preferred.
• Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).

Responsibilities

• Perform high-volume manual receipting and policy matching in Odyssey 5.
• Monitor outstanding premiums and manage collections with brokers and policyholders.
• Process outbound payments, vendor payments and reinsurance settlements.
• Carry out daily bank reconciliations ( SGD and FX ).
• Drive transformation initiatives and automate routine finance tasks.

Skills

Ownership

Detail-oriented

Time management

Excel

Odyssey 5

Education

Accounting degree

Tools

Odyssey 5

Job description

About the Division/Dept

The Corporate Services Division supports the organisation in financial, regulatory and tax reporting, investment management, finance operations and credit control.

Job Purpose

The Assistant Manager is responsible for end-to-end operational finance activities, including premium collections, credit control, reinsurance accounting, and payment processing. Reporting to the Finance Operations Manager, this role is heavily focused on high-volume, hands-on processing within Odyssey 5, including manual receipting, policy matching, and disbursement execution.

As part of an organization undergoing operational transformation, this role requires a highly resilient, detail-oriented professional with 8–10 years of experience who can take full ownership of operational challenges, meet tight deadlines, and actively contribute to process improvements and automation initiatives.

Main Responsibilities

Reporting Structure

• Act as a core member of the Finance Operations Team.
• Report directly to the Finance Operations Manager, with timely escalation of complex operational issues and bottlenecks.

Transformation & Adaptability

• Support ongoing operational and digital transformation initiatives.
• Identify manual inefficiencies and contribute ideas toward automation and process optimization.

Manual Receipting & Policy Matching (Odyssey 5)

• Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections.
• Process collections from multiple channels (GIRO, Pay Now, credit cards, bank transfers, broker statements).
• Investigate and manually match unidentified receipts to policies or broker accounts.
• Perform daily bank reconciliations (SGD and foreign currency) against system records.

Credit Control & Collections Management

• Monitor and manage outstanding premium balances, ensuring timely follow-up and collection.
• Generate andreview aged receivables reports to track overdue accounts.
• Proactively engage brokers, agents, and policyholders to resolve outstanding invoices.
• Investigate and resolve discrepancies related to unpaid or partially paid premiums.
• Support enforcement of credit control policies, including escalation of overdue accounts and suspension recommendations where necessary.
• Collaborate with underwriting and distribution teams to ensure accurate premium booking and timely collections.

Payment Processing &Disbursements

• Process outbound payments including vendor payments, refunds, reinsurance settlements, and broker commissions.
• Verify payment instructions, supporting documents, and ensure compliance with Delegation of Authority (DOA).
• Liaise with banks on payment issues, rejected transactions, and system-related queries.

Cash Management

• Fixed deposit placement with banks
• Cashflow management
• Banking mandate

Problem Ownership & Issue Resolution

• Take full ownership of operational issues and ensure timely resolution.
• Investigate and resolve mismatches such as unallocated receipts, failed payments, or unidentified transactions.
• Deliver accurate work within tight timelines, particularly during month-end and peak periods.
• Collaborate with internal and external stakeholders (underwriters, brokers, agents) to resolve discrepancies.

Other Responsibilities

• Perform any other ad-hoc duties and responsibilities as assigned by the Finance Operations Manager or Management, including support for operational, finance, or transformation-related initiatives.

Requirements & Qualifications

• Degree in Accountancy, Finance, Business Administration, or equivalent.
• 8-10 years of operational finance, credit control, or accounting experience.
• Experience in the Singapore General Insurance sector is highly preferred.
• Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience with Odyssey 5 is a strong advantage.

Core Competencies

• Strong sense of ownership and accountability
• Ability to work under pressure and meet tight deadlines
• Detail-orientedwith strong problem-solving skills
• Adaptable andresilient in a transformation environment