Assistant Manager, Finance Operations & Transformation (General Insurance)

UNITED OVERSEAS INSURANCE LIMITED; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

UNITED OVERSEAS INSURANCE LIMITED is seeking an Assistant Manager to lead end-to-end operational finance activities in Singapore. The role focuses on high-volume processing within Odyssey 5, including manual receipts, policy matching, and disbursement execution.

The ideal candidate has 8-10 years of relevant experience, is detail-oriented, and can drive process improvements and automation within a transformation environment.

Formación

• Degree in Accountancy, Finance, Business Administration, or equivalent.
• 8-10 years of operational finance, credit control, or accounting experience.
• Experience in the Singapore General Insurance sector is highly preferred.
• Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience with Odyssey 5 is a strong advantage.

Responsabilidades

• Act as a core member of the Finance Operations Team.
• Report to the Finance Operations Manager with timely escalation of complex operational issues and bottlenecks.
• Perform end-to-end operational finance activities including premium collections, credit control, reinsurance accounting, and payment processing.
• Support ongoing operational and digital transformation initiatives and contribute to automation and process optimization.
• Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections and process collections from multiple channels.

Conocimientos

Pivot Tables

VLOOKUP/XLOOKUP

SUMIFS

Ownership

Pressure handling

Educación

Bachelor degree in Finance/Accounting

Herramientas

Odyssey 5

Descripción del empleo

About the Division/Dept

The Corporate Services Division supports the organisation in financial, regulatory and tax reporting, investment management, finance operations and credit control.

Job Purpose

The Assistant Manager is responsible for end-to-end operational finance activities, including premium collections, credit control, reinsurance accounting, and payment processing. Reporting to the Finance Operations Manager, this role is heavily focused on high-volume, hands-on processing within Odyssey 5, including manual receipting, policy matching, and disbursement execution.

As part of an organization undergoing operational transformation, this role requires a highly resilient, detail-oriented professional with 8-10 years of experience who can take full ownership of operational challenges, meet tight deadlines, and actively contribute to process improvements and automation initiatives.

Main Responsibilities

Reporting Structure

• Act as a core member of the Finance Operations Team.
• Report directly to the Finance Operations Manager, with timely escalation of complex operational issues and bottlenecks.

Transformation & Adaptability

• Support ongoing operational and digital transformation initiatives.
• Identify manual inefficiencies and contribute ideas toward automation and process optimization.

Manual Receipting & Policy Matching (Odyssey 5)

• Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections.
• Process collections from multiple channels (GIRO, Pay Now, credit cards, bank transfers, broker statements).
• Investigate and manually match unidentified receipts to policies or broker accounts.
• Perform daily bank reconciliations (SGD and foreign currency) against system records.

Credit Control & Collections Management

• Monitor and manage outstanding premium balances, ensuring timely follow-up and collection.
• Generate and review aged receivables reports to track overdue accounts.
• Proactively engage brokers, agents, and policyholders to resolve outstanding invoices.
• Investigate and resolve discrepancies related to unpaid or partially paid premiums.
• Support enforcement of credit control policies, including escalation of overdue accounts and suspension recommendations where necessary.
• Collaborate with underwriting and distribution teams to ensure accurate premium booking and timely collections.

Payment Processing & Disbursements

• Process outbound payments including vendor payments, refunds, reinsurance settlements, and broker commissions.
• Verify payment instructions, supporting documents, and ensure compliance with Delegation of Authority (DOA).
• Liaise with banks on payment issues, rejected transactions, and system-related queries.

Cash Management

• Fixed deposit placement with banks
• Cashflow management
• Banking mandate

Problem Ownership & Issue Resolution

• Take full ownership of operational issues and ensure timely resolution.
• Investigate and resolve mismatches such as unallocated receipts, failed payments, or unidentified transactions.
• Deliver accurate work within tight timelines, particularly during month-end and peak periods.
• Collaborate with internal and external stakeholders (underwriters, brokers, agents) to resolve discrepancies.

Other Responsibilities

• Perform any other ad-hoc duties and responsibilities as assigned by the Finance Operations Manager or Management, including support for operational, finance, or transformation-related initiatives.

Requirements & Qualifications

• Degree in Accountancy, Finance, Business Administration, or equivalent.
• 8-10 years of operational finance, credit control, or accounting experience.
• Experience in the Singapore General Insurance sector is highly preferred.
• Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience with Odyssey 5 is a strong advantage.

Core Competencies

• Strong sense of ownership and accountability
• Ability to work under pressure and meet tight deadlines
• Detail-oriented with strong problem-solving skills
• Adaptable and resilient in a transformation environment