Assistant Manager, Dispute Management

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking an experienced professional to support the Assistant Financial Controller in managing credit card disputes across multiple platforms. The role involves investigating disputes, chargebacks and fraud, and preparing documentation compliant with card schemes.

You will maintain knowledge of the dispute lifecycle, handle escalations, analyze transactions, and support the Accounts Receivable team in refunds.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business, or a related discipline is required.
• 3–5 years of relevant working experience is required.
• Strong written and verbal communication skills are essential.
• Detail-oriented, proactive, and able to manage multiple priorities under tight deadlines.
• Familiarity with card scheme regulations and dispute platforms is advantageous.

Responsibilities

• Support the Assistant Financial Controller in managing credit card disputes across all payment platforms.
• Investigate disputes, chargebacks, and fraud cases to support fund recovery.
• Prepare and submit dispute documentation in line with card schemes and internal policies.
• Maintain knowledge of dispute lifecycle, including representment and arbitration stages.
• Manage escalation processes and communicate with internal and external stakeholders.
• Analyze transactions to build strong dispute cases and maximize recovery.
• Review chargeback arbitration cases and provide recommendations per guidelines.
• Respond to inquiries related to chargeback and arbitration cases.

Skills

Dispute management

Chargebacks

Payments industry

Analytical skills

Communication skills

Education

Bachelor's degree in Accountancy, Finance, or related discipline

Job description

Job Responsibilities

• Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications.
• Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts.
• Prepare, review, and submit dispute documentation and case files in accordance with card scheme requirements and internal policies.
• Maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages.
• Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders.
• Analyze transaction records and supporting documentation to build strong dispute cases and maximize recovery outcomes.
• Review and assess chargeback arbitration cases, providing recommendations and rulings aligned with applicable card scheme guidelines.
• Respond to customer and stakeholder inquiries related to chargeback and arbitration cases in a clear and service-oriented manner.
• Support the Accounts Receivable team in the review and approval of refund transactions.
• Undertake additional duties and special projects as assigned by the Assistant Financial Controller.

Job Requirements

Education & Certification

• Bachelor's degree in Accountancy, Finance, Business, or a related discipline

Experience

• 3-5 years of relevant working experience

Other Prerequisites

• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.
• Excellent interpersonal and analytical skills.
• Relevant experience in dispute management, chargebacks or the payments industry will be an advantage.
• Detail-oriented, proactive, and able to manage multiple priorities while meeting tight deadlines.
• Able to work independently while also contributing effectively in a collaborative team environment.
• Familiarity with card scheme regulations and dispute platforms will be an added advantage.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.