Assistant Manager, Dispute Management

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands in Singapore seeks an Assistant Financial Controller to support credit card disputes across payment platforms. You will investigate disputes, chargebacks and fraud cases to maximize fund recovery.

You will prepare documentation in line with card schemes and policies, and manage the dispute lifecycle from processing to arbitration. This role requires a Bachelor’s degree in Accountancy, Finance, or Business and 3–5 years of relevant experience, with strong communication and

Qualifications

• Bachelor’s degree in Accountancy, Finance, Business or related discipline.
• 3–5 years of relevant working experience.
• Strong written and verbal communication, with ability to engage stakeholders.
• Excellent interpersonal and analytical skills.
• Experience in dispute management, chargebacks or payments is a plus.

Responsibilities

• Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications.
• Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts.
• Prepare, review, and submit dispute documentation and case files per card scheme requirements and internal policies.
• Maintain knowledge of dispute lifecycle: chargeback processing, representment, pre-arbitration, and arbitration.

Skills

Communication

Interpersonal skills

Analytical skills

Dispute management

Attention to detail

Education

Bachelor’s degree in Accountancy, Finance, Business

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications.
• Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts.
• Prepare, review, and submit dispute documentation and case files in accordance with card scheme requirements and internal policies.
• Maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages.
• Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders.
• Analyze transaction records and supporting documentation to build strong dispute cases and maximize recovery outcomes.
• Review and assess chargeback arbitration cases, providing recommendations and rulings aligned with applicable card scheme guidelines.
• Respond to customer and stakeholder inquiries related to chargeback and arbitration cases in a clear and service-oriented manner.
• Support the Accounts Receivable team in the review and approval of refund transactions.
• Undertake additional duties and special projects as assigned by the Assistant Financial Controller.

Job Requirements

• Education & Certification: Bachelor’s degree in Accountancy, Finance, Business, or a related discipline.
• Experience: 3–5 years of relevant working experience.
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.
• Excellent interpersonal and analytical skills.
• Relevant experience in dispute management, chargebacks or the payments industry will be an advantage.
• Detail-oriented, proactive, and able to manage multiple priorities while meeting tight deadlines.
• Able to work independently while also contributing effectively in a collaborative team environment.
• Familiarity with card scheme regulations and dispute platforms will be an added advantage.

Marina Bay Sands

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.