Assistant Manager, Finance

Starhub Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

StarHub Ltd in Singapore is seeking an Assistant Manager to oversee POS and payment operations within Finance. You will lead a small team, ensure accurate processing, uphold controls, and drive automation and efficiency with internal and external partners.

You will collaborate with IS, product owners, and finance teams to improve data flow, settlements, and customer experience, balancing BAU with improvement projects.

Qualifications

• Bachelor's degree in Finance, Accounting, Business or related field.
• 4-6 years in payment/finance operations, incl. 1-2 years supervisory.
• Strong knowledge of POS systems and payment modes (cards, GIRO, PayNow).
• Experience in process improvement, automation or cost optimization.
• Strong analytical, communication and stakeholder management skills.
• Ability to manage multiple deadlines with a growth mindset.

Responsibilities

• Manage end-to-end POS and payment operations, including validation, reconciliation, and settlement.
• Strengthen internal controls to ensure accuracy, compliance, and risk mitigation.
• Resolve issues across POS systems, payment gateways, and related platforms with IS and product owners.
• Collaborate with external collecting agents, banks, and payment providers for smooth settlements.
• Identify and implement process improvements, automation, and cost-saving initiatives.
• Partner with IS, product owners, and finance teams to ensure accurate data flow and efficiencies.
• Provide insights to enhance efficiency and customer experience; support digital initiatives.
• Lead, coach, and develop team members; foster accountability and collaboration.
• Balance BAU with improvement projects and allocate resources effectively.

Skills

POS systems

Payment operations

Stakeholder management

Analytical thinking

Process improvement

Coaching and mentoring

Education

Bachelor's degree in Finance, Accounting, Business

Job description

Location: SG

The Assistant Manager will oversee Point of Sales (POS) and Payment Modes operations within Finance. This role ensures accurate transaction processing, compliance with controls, and continuous improvements. The Assistant Manager will lead a small team, resolve operational issues, and partner with both internal stakeholders and external parties (e.g., collecting agents, banks, and payment providers) to drive automation, efficiency, and cost savings, while enhancing customer and business experience.

Key Responsibilities

• Manage end-to-end POS and payment operations, including validation, reconciliation, settlement, and exception handling.
• Monitor and strengthen internal controls, ensuring accuracy, compliance, and risk mitigation.
• Resolve issues across POS systems, payment gateways, and related platforms in collaboration with IS and product owners.
• Collaborate with external collecting agents, banks, and payment service providers to ensure smooth operations, accurate settlements, and issue resolution.
• Identify and implement process improvements, automation, and cost-saving initiatives to reduce manual work, errors, and transaction costs.
• Partner with stakeholders such as IS, product owners, finance teams, etc to ensure accurate data flow, resolve issues, and recommend operational efficiencies.
• Provide insights to enhance efficiency, customer experience, and support digital/technology initiatives.
• Lead, coach, and develop team members, fostering a culture of accountability, collaboration, and continuousimprovement.
• Balance BAU operations with issue resolution and improvement projects, ensuring resources a re used effectively.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 4-6 years of relevant payment, finance operations experience, including 1-2 years in a supervisory role.
• Strong knowledge of POS systems, payment modes (e.g., cards, GIRO, PayNow, collecting agents), reconciliations, and controls.
• Experience in process improvement, automation, or cost optimization projects.
• Strong analytical and problem-solving skills with ability to propose practical, efficient, and cost-effective solutions.
• Excellent communication and stakeholder management skills.
• Ability to prioritise multiple deadlines under pressure, with a growth mindset focused on innovation and efficiency.