Chargeback & Dispute Specialist

Marina Bay Sands Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

2 days ago

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Job summary

Marina Bay Sands in Singapore is seeking an experienced professional to support the Assistant Financial Controller in managing credit card disputes across multiple platforms. The role involves investigating disputes, chargebacks and fraud, and preparing documentation compliant with card schemes.

You will maintain knowledge of the dispute lifecycle, handle escalations, analyze transactions, and support the Accounts Receivable team in refunds.

Qualifications

Bachelor's degree in Accountancy, Finance, Business, or a related discipline is required.
3–5 years of relevant working experience is required.
Strong written and verbal communication skills are essential.
Detail-oriented, proactive, and able to manage multiple priorities under tight deadlines.
Familiarity with card scheme regulations and dispute platforms is advantageous.

Responsibilities

Support the Assistant Financial Controller in managing credit card disputes across all payment platforms.
Investigate disputes, chargebacks, and fraud cases to support fund recovery.
Prepare and submit dispute documentation in line with card schemes and internal policies.
Maintain knowledge of dispute lifecycle, including representment and arbitration stages.
Manage escalation processes and communicate with internal and external stakeholders.
Analyze transactions to build strong dispute cases and maximize recovery.
Review chargeback arbitration cases and provide recommendations per guidelines.
Respond to inquiries related to chargeback and arbitration cases.