Assistant/Manager Customer Account Management

DKSH Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DKSH invites a seasoned Assistant/Manager, Customer Account Management to drive strategic relationships and commercial outcomes for the Consumer Goods business in Singapore. You will shape account strategies, deliver sustainable growth, and manage key retail channels with cross-functional teams.

You will lead negotiations, monitor budgets, and guide a team to optimize 5P execution, pricing, and margins while building valuable customer partnerships.

Qualifications

• Degree in Business, Marketing, or a related discipline.
• 8–10 years of key account management experience.
• Advanced knowledge of industry, market, competitors, and customer landscape.
• Proven selling skills and KAM experience in FMCG.
• Broad understanding of supplier and customer relationship management, including supply chain, field marketing, and branding.
• Strong negotiation and communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Fluency in English (written and spoken).

Responsibilities

• Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve business goals.
• Manage operating departmental budgets and costs in line with annual allocation.
• Monitor team KPIs and conduct regular performance reviews.
• Identify short-term business needs and develop proactive solutions across demand and supply chain.
• Lead annual negotiations, including trading terms and conditions.
• Manage and monitor 5P execution (availability, pricing, share of shelf, etc.).
• Develop insights from post-evaluation analyses and integrate findings into strategies.
• Manage reporting of sales and margin forecasts and analyze trends.
• Suggest improvement initiatives on processes, customer service, and new commercial techniques.
• Build and sustain strong customer relationships and cross-functional collaboration.

Skills

Key account management

Negotiation

Communication

Education

Bachelor's degree in Business or Marketing

Job description

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Location: Singapore, SG, SG

Global Business Unit: CG

Job Function: Sales

Requisition Number: 245517

Description:

About the Role

The Assistant/Manager, Customer Account Management drives strategic customer relationships and commercial outcomes within DKSH's Consumer Goods business. This role is pivotal in developing and executing account strategies that deliver sustainable growth and business performance across key retail channels.

What You Will Deliver

• Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve business goals
• Manage operating departmental budgets and costs in accordance with annual allocation, ensuring efficient use of resources
• Monitor team Key Performance Indicators (KPIs) and conduct regular performance reviews to provide feedback, address performance gaps, and drive continuous improvement
• Identify the short-term business needs and objectives of key customers and develop proactive business solutions across the full demand and supply chain
• Lead annual negotiations, including trading terms and conditions, to secure sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance, covering availability, pricing, share of shelf, and related metrics, ensuring swift resolution of issues by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and integrate findings into customer strategies
• Manage reporting of sales and projected sales and margin forecasts, evaluating trends to facilitate strategic decisions
• Develop and recommend improvement initiatives on business processes, customer services, and new commercial techniques including category management and scanning
• Build and sustain strong relationships with customers and a network of contacts to understand evolving customer needs and deliver business objectives
• Collaborate closely with cross-functional teams including Trade Marketing, Product Management, and Supply Chain Management to ensure efficient and effective execution

What You Bring

• Degree in Business, Marketing, or a related discipline
• 8 to 10 years of key account management experience
• Advanced knowledge and understanding of the industry, market, competitors, and customer landscape
• Proven selling skills and demonstrated experience in key account management within fast-moving consumer goods (FMCG)
• Broad understanding of supplier and customer relationship management, encompassing supply chain, field marketing, and branding
• Strong negotiation and communication skills
• Proficiency in Microsoft Office productivity tools including Excel, Word, and PowerPoint
• Fluency in English, both written and spoken to communicate with clients and internal teams

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Consumer Goods.