Assistant Manager, Corporate Operations

Far East Hospitality; Singapore; Presencial; SGD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Far East Hospitality Holdings Pte Ltd is seeking an Assistant Manager, Corporate Operations to support and manage corporate initiatives across its hospitality portfolio. You will lead property pre-openings and takeovers, define operational readiness plans and develop practical frameworks that improve consistency, efficiency and guest experience.

Working with Property Heads and corporate teams, you will oversee governance papers, project plans, reporting and capital expenditure reviews, ensuring

Formación

• Diploma or Degree in Hospitality Management, Tourism Management, Business Administration or a related discipline.
• Relevant experience in hotel operations, corporate operations, project management, hotel pre-opening or property takeover. Direct experience in hotel pre-opening and/or takeover projects would be an advantage.
• Strong written and verbal communication skills, including the ability to prepare concise management papers, corporate memos, business proposals and executive presentations.
• Demonstrated ability to manage multiple projects and workstreams, coordinate diverse stakeholders and drive deliverables through to completion.
• Good commercial awareness and the ability to consider operational, financial and guest-experience implications when developing recommendations.

Responsabilidades

• Pre-Opening & Takeover: Manage assigned property pre-opening and takeover workstreams from planning through opening and post-opening stabilisation.
• Develop and maintain operational readiness plans, timelines, trackers and key deliverables.
• Collaborate with property teams and corporate functions to identify operational requirements and ensure timely delivery.
• Monitor progress, identify gaps, dependencies and risks, and drive recovery actions.
• Escalate material issues with clear implications and actions, and capture post-opening learnings for future projects.

Conocimientos

Project management

Stakeholder coordination

Analytical skills

Written and verbal communication

Hotel operations knowledge

Educación

Diploma/Degree in Hospitality Management or related discipline

Descripción del empleo

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Responsibilities

The Assistant Manager, Corporate Operations supports and manages corporate operations initiatives across the hospitality portfolio, with key responsibilities spanning property pre-openings and takeovers, operational standards and frameworks, capital expenditure planning, corporate projects and management reporting. Working cross-functionally with relevant departments and Property Heads, the role drives operational readiness and supports the development of practical, portfolio-wide frameworks that improve consistency, efficiency, guest experience and operational effectiveness.

Pre-Opening & Property Takeover

• Manage assigned property pre-opening and takeover workstreams from initial planning through opening and post-opening stabilisation.
• Develop and maintain operational readiness plans, timelines, trackers and key deliverables.
• Work closely with property teams and relevant corporate functions to identify operational requirements and ensure delivery within agreed timelines.
• Monitor progress, identify critical gaps, dependencies and risks, and drive appropriate recovery actions.
• Escalate material issues and delays in a timely manner, with a clear assessment of implications and recommended actions.
• Support post-opening reviews and capture key learnings for application to future projects.

Operational Standards & Framework Development

• Review and work closely with property heads to ensure portfolio-wide operational standards, frameworks and guidelines to enhance consistency, operational efficiency, guest experience and value.
• Identify opportunities to standardise operational requirements, products, services, specifications and scopes of work across the portfolio.
• Translate operational needs into practical standards covering guestrooms, public areas, furniture and fixtures, amenities, facilities, parking, guest touchpoints and recurring operational services.
• Conduct benchmarking, operational analysis and stakeholder consultation to support recommendations.
• Work with corporate functions and property teams to implement approved standards and periodically review their continued relevance and effectiveness.

Capital Expenditure Planning & Operational Requirements

• Support the annual capital expenditure planning process by coordinating and reviewing operational requirements across the portfolio.
• Work with property teams and relevant corporate functions to assess operational needs, priorities, business justification and implementation considerations.
• Review proposed operational capital expenditure requirements for alignment with operational standards, business needs and portfolio priorities.
• Maintain appropriate trackers and reporting to monitor approved initiatives and key implementation milestones.
• Support the development of portfolio-level recommendations that balance operational requirements, guest experience, asset considerations and cost-effectiveness.

Corporate Governance & Management Papers

• Prepare corporate memos, approval papers, management submissions and business papers relating to operational initiatives, standards, projects and portfolio-wide programmes.
• Gather and analyse relevant information and translate findings into clear management considerations, recommendations and proposed actions.
• Coordinate the review and approval process, ensuring submissions are complete, accurate, well-supported and appropriately documented.
• Maintain records of key decisions, approvals, standards and corporate operations reference materials.
• Monitor approved actions and follow through with relevant stakeholders to ensure timely implementation.

Corporate Projects & Management Reporting

• Manage assigned cross-functional corporate projects from initiation through implementation and close-out.
• Develop project plans, timelines, action trackers, status reports and other project governance tools.
• Coordinate stakeholders across corporate functions and properties to resolve issues, manage dependencies and maintain project momentum.
• Monitor milestones, risks and outstanding actions and elevate material issues where appropriate.
• Conduct research, analysis and benchmarking to support project recommendations and management decision-making.
• Prepare clear and concise management updates, presentations and reports on key initiatives and implementation progress.

Requirements

• Diploma or Degree in Hospitality Management, Tourism Management, Business Administration or a related discipline.
• Relevant experience in hotel operations, corporate operations, project management, hotel pre-opening or property takeover. Direct experience in hotel pre-opening and/or takeover projects would be an advantage.
• Strong understanding of hotel operations and the interdependencies between property departments and corporate functions.
• Demonstrated ability to manage multiple projects and workstreams, coordinate diverse stakeholders and drive deliverables through to completion.
• Strong analytical and problem-solving ability, with the capability to translate operational requirements and data into practical recommendations.
• Strong written and verbal communication skills, including the ability to prepare concise management papers, corporate memos, business proposals and executive presentations.
• Good commercial awareness and the ability to consider operational, financial and guest-experience implications when developing recommendations.